Technical Support Analyst

| San Francisco
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As a Technical Support Analyst, you’ll work in a technical client-facing capacity, collaborating with some of the world’s largest investment firms and consumer brands. Partnering with our client engagement and applied data teams, you’ll help to develop our front line support practice to ensure that clients have the information they need to be successful. 

We’ll trust you to:

  • Respond and drive to resolution all technical client inquiries related to Second Measure’s product and data.
  • Collaborate with our client engagement team to manage on-going relationships across all verticals (e.g. institutional investors, corporates, etc.).
  • Partner with applied data to perform ad-hoc analysis.
  • Act as an internal voice-of-the-client to shape Second Measure's product development efforts. 
  • Grow domain expertise across client verticals like institutional investors or corporates.

You’ll need to have:

  • You have 2+ years work experience in a client-facing capacity (technical account management, sales engineering, technical support, etc) 
  • You have experience communicating analytical work (especially written) to internal and external stakeholders.
  • You are proficient in SQL and Excel 
  • You are organized, a quick thinker, and precise in your responses.
  • You enjoy working with clients as a trusted advisor.
  • You would thrive in an entrepreneurial startup.

We’d love to see:

  • Prior experience working with client support platforms  (e.g. Zendesk, Freshdesk, etc)
  • Prior experience troubleshooting AWS

Working at Bloomberg Second Measure:

  • Highly competitive compensation
  • Comprehensive medical, dental, and vision benefits for employees and their families
  • Competitive retirement savings plan with a generous company match
  • Wide-ranging support for physical and mental wellbeing
  • Generous gender-neutral parental leave
  • Pre-tax FSAs and commuter benefits

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Location

Downtown SF

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