We're reinventing email for teams to make it smarter, collaborative, and integrated with the tools you use. More than 5,000 businesses rely on Front to manage shared email addresses like sales@ or support@, SMS, social media channels, live chat, and more. With rule-based automations, internal commenting, and integrations with tools like Salesforce, GitHub, JIRA, and Slack, Front helps teams of all sizes simplify their inboxes while getting more done. 

As a Technical Support Engineer in our San Francisco office, you will play a critical part in streamlining our procedures to resolve issues more quickly. You will be the primary technical contact for our thousands of users and a key contributor to the Front customer experience. By staying close to our users, you will play a role in shaping our future product design. If you are technical, passionate about customer experience & team productivity, we'd love to get to know you.

What will you be doing?

• Provide customers with delightful experiences by helping them resolve technical issues
• Master Front’s product capabilities and serve as a technical subject matter expert for our support organization
• Participate in testing of new and updated features.

What skills and experience do you need?

• Product mindset – we’re a product company on a mission to “advance how people work” 
• Strong technical and troubleshooting skills
• Experience providing technical support for cross platform products (web,iOS, Android, etc.)
• Ability to remain calm, composed and articulate when dealing with tough customer situations

Bonus

• Experience building internal process to scale a support team 
• Experience with the following systems: HTTP, HTML, REST, email, MySQL, Node.js, Angular, React, Redux would be a plus

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.