Technical Support Lead

| San Francisco | Hybrid
Sorry, this job was removed at 3:03 a.m. (PST) on Tuesday, November 10, 2020
Find out who's hiring in San Francisco.
See all Cybersecurity + IT jobs in San Francisco
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Domino is helping the world run on models. Data Science teams at model-driven companies use our platform to accelerate breakthrough research, increase collaboration, and rapidly deliver high-impact models. Our customers are sophisticated analytical organizations including Allstate, Dell, and Bristol-Myers Squibb. Backed by Sequoia Capital, Zetta Venture Partners, Bloomberg Beta, and Coatue Management, we are at the epicenter of the data science revolution: helping companies build better cars, develop more effective medicine, or simply recommend the best song to play next.

We’re seeking a Technical Support Lead to manage our US Support team within Customer Success. This individual will be team-oriented, technically skilled, experienced in supervising and mentoring teams of engineers, and will be able to approach complex challenges with a creative and versatile mindset.  One of Domino’s core values is Customer Devotion, so this position will be vital to ensuring our client organizations are maximizing the value of Domino’s platform and that workflows are operating smoothly at all times. 

Responsibilities

  • Lead Domino’s support team dedicated to providing white-glove service
  • Configure the Domino platform to enable users
  • Diagnose and resolve production problems
  • Surface issues to Product and Engineering teams to improve the product

Qualifications

  • Experience managing a support team
  • Dedication to creating a collaborative, supportive environment for employees
  • Great debugging, problem solving, and analytical skills
  • Great customer service skills and a sense of urgency
  • Great organizational, prioritization, and communication skills
  • Willingness to oversee an on-call rotation during business hours

Experience with the following is a plus:

  • Familiarity with the Linux command line and server administration
  • AWS, Azure, GCP, Rancher, Tanzu, EKS, AKS, GKE, etc
  • Docker and Kubernetes
  • Python and/or R
  • Ubuntu and/or CentOS
  • Hadoop and/or Spark
Read Full Job Description
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • SparkFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • MixpanelAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • Google DocsManagement
    • JIRAManagement
    • MiroManagement
    • SanityCMS
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • 6SenseLead Gen

Location

We're located in the SoMa district of San Francisco. Located near the CalTrain station and Oracle Park, there's a lot to do around the area!

What are Domino Data Lab Perks + Benefits

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Quarterly engagement surveys
Employee awards
Remote work program
Diversity
Documented equal pay policy
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Employee stock purchase plan
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Flexible time off
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

More Jobs at Domino Data Lab

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about Domino Data LabFind similar jobs like this