Technical Support Specialist - Software

| South Bay
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Job Summary

Ensure the customer experience is at world class level. Provide solutions to end users with technical inquiries. Assume an advocacy role within online communities. Improve customer satisfaction scores.

General Purpose:

  • The Technical Support Representative is the first line of contact for customers experiencing issues with installation, configuration, and operation of the entire range of Corsair products. He or she are, in many ways, the post-sale “face of Corsair” and must be passionate about helping our customers solve problems. This position is based in the Bay Area.

Position Summary, Responsibilities and Expectations:

  • The Technical Support Specialist will handle customer inquiries via phone, email or chat. Inquiries range in complexity from “how-to” questions up to involved debugging to track down operational anomalies.
  • The focus of this person is to provide in-depth support for Corsair iCUE, and act as an escalation path/resource to other agents

Essential Skills and Experience:

  • Provide exceptional customer service while responding to phone, e-mail and chat requests for technical support.
  • Assist customers in the installation of Corsair products.
  • Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved
  • Track and monitor all support cases to ensure timely resolution and follow-up.
  • Clearly identify, document, and find solutions for customer issues.
  • Escalate critical customer situations to the appropriate level of management and department.
  • Communicate technical issues and solutions to the engineers, QA, sales, and other support team members.
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Location

47100 Bayside Parkway, Fremont, CA 94538

What are Corsair Perks + Benefits

Culture
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Pet Insurance
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Game Room
Parking
Relocation Assistance
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
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