General Purpose:

• The Technical Support Representative is the first line of contact for customers experiencing issues with installation, configuration, operation and management of Corsair products. They are, in many ways, the post-sale “face of Corsair” and must be passionate about helping our customers solve problems.

Position Summary, Responsibilities and Expectations:

• The Technical Support Representative will field queries via phone and email. Queries will range in complexity from “how to” questions through involved debugging and forensic efforts when tracking down operational anomalies.

Essential Skills and Experience:

• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
• Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
• Assist customers in the installation of Corsair products
• Track and monitor all support cases to ensure timely resolution and follow-up
• Clearly identify, document, and find solutions for customer issues and product problems
• Escalate critical customer situations to the appropriate level of management and department
• Communicate technical issues and solutions to the engineers, QA, sales, and support teams
• Contribute to documentation and knowledgebase article library