Technical Support

| San Francisco
Blend makes the process of getting a loan simpler, faster, and safer. With its digital lending platform, Blend helps financial institutions including Wells Fargo and U.S. Bank increase productivity and deliver exceptional customer experiences. The company processes nearly $2 billion in loans daily, helping millions of consumers gain access to the capital they need to lead better lives.
Blend is growing our Support team to work closely with our customers to maintain fully-functional, high-performing production environments. Support is a highly valued team at Blend, because we will only be successful if our customers are successful. We are looking for an exceptional person to join this team – someone who regularly goes above and beyond to provide the best possible service and relevant solutions to our clients. If you join us, you’ll be part of a small, tightly-knit Support team that is ridiculously good at providing world-class service.

How you'll contribute:

  • Your daily tasks may include:
  • Resolving Tier 1 and 2 incoming issues via email, chat and phone
  • Translating technical speak and troubleshooting steps in a way that anyone could understand. You may be helping customers with anything from password resets to troubleshooting and replicating product issues reported by customers
  • Gathering feedback: our product team loves to crank out features that our users are asking for
  • Once you're a Blend product expert, you will have the opportunity to assist with:
  • Authoring knowledge base articles for internal and external use
  • Working on various cross-departmental projects
  • Light quality assurance of our product

Who you are:

  • Excellent troubleshooting, documentation and communication skills – both oral and written
  • Experience with a support ticket system – Zendesk or Salesforce is preferred
  • A detailed, organized and results-oriented mindset
  • Ability to act in a responsive and sensitive manner to all customer inquiries
  • Superb phone, chat and email etiquette
  • Ability to think outside of the box and find creative ways to solve problems
  • A work style that’s self-directed; you can work autonomously and as part of a team
  • Flexibility – you can work weekends and holidays as needed based on business demands

Bonus Points!

  • 1+ years’ experience supporting an enterprise SaaS solution
  • Bachelors degree
  • Prior experience at a fast-growing startup

Benefits and Perks:

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits
  • Sponsored gym memberships, ClassPass credits, or wellness stipend.
  • Lunch, dinner, snacks, and Pizza Fridays
  • On-site meditation, yoga, and massages
  • Flexible work schedule, with open vacation policy
  • 4 months of paid parental or personal leave
  • Convenient location, with parking programs, and flexible commuter options

Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law, including the San Francisco Fair Chance Ordinance.

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Location

415 Kearny Street, San Francisco, CA 94108

What are Blend Perks + Benefits

Culture
Eat Lunch Together
Intracompany Committees
Daily Stand-up
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious Bias Training
Diversity Manifesto
Someone's Primary Function is Managing the Company's Diversity and Inclusion Initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team Workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and Learns
Acme Co. hosts lunch and learn meetings on occasion.
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