Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is how.

This position is through Upwork’s Talent Innovation Program (TIP). Our TIP team is a global group of professionals that augment Upwork’s business. Our TIP team members are located all over the world.

We are looking for a Fraud Prevention Specialist.  You will play a key role in identifying fraudulent activity by reviewing and detecting irregular activity. The Identity Fraud Prevention Specialist will utilize tools and reports to maintain the safety and security of our company.
Responsibilities:
- Review flagged accounts generated by our fraud detection systems and determine risk and status of users
- Represent the department professionally in talking to internal and external customers in an inbound/outbound call center
- Analyze fraud patterns and respond quickly to high-risk situations
- Identify changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss
- Verify account activity and take appropriate action to minimize potential fraud loss and customer inconvenience as well as controlling and managing calls
- Maintain daily and monthly performance standards, including those pertaining to quality and quantity
- Document fraudulent activity; work with trend analysts to support tracking and reporting efforts
- Partner with other functional areas of the Fraud Prevention department,
- Escalate issues to management and other functional areas as necessary regarding unusual activity, abnormal transactions, and customer care issues. Make recommendations for system and processes to increase efficiency and enhance customer service
Must have requirements:
- Strong verbal and written communication skills
- Problem-solving, analytical and organizational skills
- Can work on a long-term, full time, shifting schedule for 5 days a week
- Proficient in Google Suite and Microsoft Office tools
- Stable and efficient internet at home, as well as your own personal computer/Mac
- Availability for long-term engagement
- Able to work 40 hours a week with preference to Pacific Standard Time business hours
Nice to have items:
- Experience in fraud investigation
- Knowledge in Zendesk

Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.