The Training Environment Assistant is part of an exciting team that creates and delivers courseware to enable our customers and partners to be successful with Sage Intacct applications. The Sage Intacct Inc. Education team is looking for a Training Environment Assistant who is detailed-oriented, self-motivated, and a team player. The position supports our training environment for the Sage Intacct application training, therefore experience working with a variety of applications and business systems is expected. 

The Training Environment Assistant must be able to work in a fast-paced, customer-service oriented environment. You will need the ability to collaborate with the LMS Administrator, Training Advisor, Instructors, Instructional Designers and Education Leadership to ensure the accuracy and successful deployment of training environments for employees, partners, and customers globally. The proven ability to work directly with the learners to provide first level support is necessary.

Responsibilities:

• Create training environments for on-demand self-paced course registrations within a defined SLA, using internal systems to copy from a master "company" (tenant).
• Validate training environments were created successfully.
• Provide company and login details to the student.
• Create training environments for internal testing and development needs.

• Support and troubleshoot level 1 learner issues; escalate and route unresolved issues for resolution as appropriate.
• Approach requests with energy and attention to detail; work in a fast-paced environment and prioritize tasks appropriately.
• Assist with documentation of processes and procedures as requested.
• Assist team with other administrative activities as requested.

• May submit tickets to request training environments for Instructor-led classes within appropriate timeframe based on class schedule.

• May assist with testing training environments as needed by the Curriculum team.

Requirements:

• 2+ years in a customer support and/or administrative role
• High school diploma or equivalent, Bachelor's Degree preferred
• Proficiency with basic computer programs and technology; ability to learn new IT concepts
• Able to master all the tools and technologies required to perform assigned tasks
• Must be detail-oriented and demonstrate excellent organizational skills and follow-through
• Excellent communication skills, both verbal and written
• Ability to manage priorities in a fast-paced environment
• Must have a sense of urgency, be self-motivated, team oriented, collaborator
• Demonstrated ability to work efficiently under conditions of multiple deadlines and changing priorities
• Position requires the ability to work autonomously and to collaborate fully as a team player
• Experience troubleshooting technical issues is preferred.
• Experience with a SaaS product/environment is preferred.
• Location: San Jose, CA (headquarters) preferred.