Trust & Safety Senior Manager, Fraud
ABOUT THE JOB
This role involves leading the active management of our Fraud team within the Trust & Safety org and will play a critical role in shaping the way Instacart thinks about and manages fraud across the platform, with ownership across the following areas:
- Customer Fraud (chargebacks, incentive/coupon/promo abuse, etc)
- Shopper Fraud (incentive, payment card transaction, referral abuse, etc)
- Other (ATO, phishing, attacks)
Given the multi-faceted nature of the function, the ideal candidate has a deep understanding of Fraud across numerous vectors and can apply direct experience combined with a high level of business acumen to ensure that the Instacart platform operates with the highest level of integrity for our customers, shoppers, & retail partners and that the associated cost of fraudulent activity is kept to a minimum. Additionally, the ideal candidate possesses excellent time-management skills, the ability to communicate & present information effectively to stakeholders at all levels, a deep-seeded passion for continuous improvement & scalable product/process solutions, and a very strong people management background.
ABOUT YOU
- 4 - 8+ years of Fraud experience in related e-commerce / marketplace/ on-demand field
- Deep understanding of the entire chargeback workflow (sources, disputes, payment systems, bank processes, etc), as well as working knowledge of common fraud-prevention platforms and systems.
- Proven experience effectively managing multiple KPI's, projects, and initiatives in a rapidly changing environment
- Anchors on data --- extremely strong data background; highly proficient pulling/synthesizing data and identifying trends, causation, correlation, etc (high level SQL preferred)
- Extremely strong verbal and written communication skills, including the ability to synthesize complex topics and create compelling narratives for various audiences
- Direct experience managing multi-tiered teams and desire to help others learn and grow
- High level of accountability and ownership -- driven and focused self-starter
- Strategic mindset -- ability to think ahead of where the company is at now and scale teams, products, and processes to ensure business objectives are continuously met
- Ability to effectively partner with multiple levels
- Strong cross-functional partner — effectively collaborate with various business leaders, subject matter experts, and decision makers to develop data-driven policies, products, and models to improve performance across all facets of Risk
Bonus Points
- Working ability of multiple programming languages (Python, R, etc)