• Review and evaluate content for compliance with our Community Guidelines
• Analyze data, propose and implement programmatic rules to handle abuse at scale.
• Collaborate with CX, legal, and PR in responding to sensitive issues.
• Think both quantitatively and qualitatively and create reports to drive continuous improvement, optimization, and innovation.
• Analyze new and potential features and propose initiatives to help reduce or remove abuse before it happens.

What you should have

• Strong problem solving, troubleshooting, and investigative skills: we believe in getting to the root of the matter instead of just addressing symptoms. 
• Familiarity with technical systems: you don’t need to be a software developer, but you should be able to understand networking and systems.
• Incredible empathy and patience: we want our users to know that they’ve been heard.
• Excellent written and verbal communication skills and attention to detail.
• Ability to work in a fast-paced environment and make important decisions under pressure.
• A strong passion for gaming and online safety.

• Candidates should be local (San Francisco Bay Area) or willing to relocate.
• BA/BS or equivalent work experience.
• At least two years of prior Legal, Trust and Safety, or technical experience.
• Some experience implementing content and legal policies.
• A cover letter is mandatory!

Bonus Points 

• Fluency in SQL and Python. 
• Experience with Discord's API.
• Familiarity with ticketing systems, enough that you know keyboard shortcuts.
• Project management skills and experience driving cross-team collaboration.
• In-depth knowledge of internet culture and trends.