Hinge Health is pioneering the world's most patient-centered Digital Clinic for back & joint pain. Hinge Health’s Digital Clinic is the #1 musculoskeletal (MSK) solution for employers and health plans. MSK conditions are the #1 medical spend for US employers. Hinge Health is finally making it easier to bring expert-recommended care to millions of patients by being the first company to combine wearable-sensor guided exercise therapy with 1-on-1 health coaching and patient education. Only Hinge Health has clinically validated outcomes across 4 peer-reviewed studies showing reductions in: chronic pain, opioid use, anxiety, depression, absenteeism, and costly surgeries.
4 in 5 employers with a digital MSK solution partner with Hinge Health and we are poised to triple our customer base again in 2020. Hinge Health has raised $126M to date and has 300+ employees across our San Francisco, Portland, Minneapolis, Chicago, and remote offices.
We are looking for a seasoned executive to join our senior leadership team as a close partner to the founders. At Hinge Health, we see Operations not as a back-office, box-ticking function. We see operational excellence as a necessity for success, and as a genuine competitive advantage. As our VP Operations, you will be an integral part of strategic company decisions, and will be afforded significant autonomy and authority to effect organizational change.
WHAT YOU'LL ACCOMPLISH
- Supply Chain & Fulfillment: Working with Head of Supply Chain, maintain 100% reliability through 3.5x annual growth. Reduce unit costs by 15%.
- Clinical Ops: Provide operational expertise to R&D, Clinical, and Coaching teams. Help (a) scale the team to deliver on 3.5x more users, and (b) increase User:Coach ratio, while (c) maintaining outcomes.
- BizOps: Directly or via the BizOps team, support/lead cross-functional projects that keep the company effective & efficient through 2x headcount growth. Facilitate autonomous & high-quality decision making.
- Team: Grow a lean, motivated, high-performance team.
- Finance, Legal, ITSec: Support / coordinate independent, senior execs in their efforts to (a) develop audit-ready processes, and (b) help the company see these functions as enablers, not gate-keepers.
WHAT WE'RE LOOKING FOR
- Change management: Able to influence stakeholders to effect (difficult) organizational change. Thoughtful approach from planning to monitoring.
- Prioritization: Able to get things done in an environment with many competing demands.
- Resilient & adaptable: Able to roll with the punches, when things invariably break during scale. Effective fire-fighter.
- Systems thinker: Highly analytical. Able to break down a problem. Build robust models / frameworks.
WHAT SHAPES OUR COMPANY
- We pride ourselves on our mission-driven, healthy, high-performance culture. Here is how we see our five company values apply to this role in particular:
- Trust: True owner’s mentality. Always keeping an eye on how we can get better as a team and company.
- Learn-it-all (vs know-it-all): Generalist. Able to quickly learn how to hire & manage in a new area.
- Hustle: Creative problem-solver
- Effective communication: Communicates complex topics in an easy-to-understand way, verbal & written.
- Frugal: Able to drive efficiency throughout the org.
WHAT YOU’LL LOVE ABOUT US
- Competitive compensation with meaningful stock options
- Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents)
- 401K match
- 3 months paid parental leave
- Daily lunch
- Professional Development budget
- Monthly wellness benefit
- Generous mental health stipend
- Noise-cancelling headphones
- Work from home policy
- Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle
If you're interested - we'd love to hear from you. No recruiters, please.
Hinge Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We celebrate diversity and are committed to creating an inclusive environment for all employees.