VP, Operations

| San Francisco
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Hinge Health’s mission is to improve the lives of people suffering from chronic conditions by digitizing the delivery of care - starting with musculoskeletal health. Our vision is to be the world’s most patient-centered Digital Hospital. We’re already achieving remarkable outcomes - helping people overcome chronic pain, avoid surgeries, return to work, and get back to doing the things they love. We've raised $126M to date and are on track to grow our team from 200 to 400 in 2020. 
We are looking for a seasoned executive to join our senior leadership team as a close partner to the founders. At Hinge Health, we see Operations not as a back-office, box-ticking function. We see operational excellence as a necessity for success, and as a genuine competitive advantage. As our VP Operations, you will be an integral part of strategic company decisions, and will be afforded significant autonomy and authority to effect organizational change.

WHAT YOU'LL ACCOMPLISH

  • Supply Chain & Fulfillment: Working with Head of Supply Chain, maintain 100% reliability through 3.5x annual growth. Reduce unit costs by 15%. 
  • Clinical Ops: Provide operational expertise to R&D, Clinical, and Coaching teams. Help (a) scale the team to deliver on 3.5x more users, and (b) increase User:Coach ratio, while (c) maintaining outcomes.
  • BizOps: Directly or via the BizOps team, support/lead cross-functional projects that keep the company effective & efficient through 2x headcount growth. Facilitate autonomous & high-quality decision making.
  • Team: Grow a lean, motivated, high-performance team.
  • Finance, Legal, ITSec: Support / coordinate independent, senior execs in their efforts to (a) develop audit-ready processes, and (b) help the company see these functions as enablers, not gate-keepers.

 

WHAT WE'RE LOOKING FOR

  • Change management: Able to influence stakeholders to effect (difficult) organizational change. Thoughtful approach from planning to monitoring.
  • Prioritization: Able to get things done in an environment with many competing demands.
  • Resilient & adaptable: Able to roll with the punches, when things invariably break during scale. Effective fire-fighter. 
  • Systems thinker: Highly analytical. Able to break down a problem. Build robust models / frameworks. 

 

WHAT SHAPES OUR COMPANY

  • We pride ourselves on our mission-driven, healthy, high-performance culture. Here is how we see our five company values apply to this role in particular:
  • Trust: True owner’s mentality. Always keeping an eye on how we can get better as a team and company. 
  • Learn-it-all (vs know-it-all): Generalist. Able to quickly learn how to hire & manage in a new area.
  • Hustle: Creative problem-solver
  • Effective communication: Communicates complex topics in an easy-to-understand way, verbal & written.
  • Frugal: Able to drive efficiency throughout the org.

 

WHAT YOU’LL LOVE ABOUT US

  • Competitive compensation with meaningful stock options
  • Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents)
  • 401K match 
  • 3 months paid parental leave
  • Daily lunch
  • Professional Development budget 
  • Monthly wellness benefit
  • Generous mental health stipend
  • Noise-cancelling headphones
  • Work from home policy
  • Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle

 

 

If you're interested - we'd love to hear from you. No recruiters, please.
Hinge Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 
We celebrate diversity and are committed to creating an inclusive environment for all employees.

 

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Location

465 California Ave, San Francisco, CA 94104

What are Hinge Health Perks + Benefits

Hinge Health Benefits Overview

Hinge Health is committed to making healthcare affordable and accessible to everyone. Their healthcare benefits include low or no monthly payment options, a generous mental wellness stipend, and a fitness allowance. Other perks include a professional development stipend, commuter benefits, lunch daily, WFH policy, noise-canceling headphone allowance, and a dog-friendly office!

Culture
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Vacation & Time Off Benefits
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Happy Hours
Happy hours are hosted Once per week.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
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