Web and E-Commerce Operations Manager
Meraki is seeking an experienced Web and E-Commerce Operations Manager to join our team! In this role you will lead the global operations for the digital marketing channel for the Meraki online business. This role will be responsible for day-to-day operations, maintenance, and optimization of our marketing web sites and e-commerce for Meraki. This position will be an integral part of the digital marketing team building an industry-leading digital marketing and e-commerce experience to help grow and scale our business.
The ideal candidate possesses both strategic business acumen and a track record of operational excellence. This person must be extremely flexible on any urgent situation and have creative problem-solving skills to solve it. If you have a passion for process, and a vision for leveraging technology to get results, we would love to hear from you.
What You'll Do
- Day-to-day Functional operations for the Meraki CMS, E-commerce, documentation and support platforms.
- Lead creation, testing and publishing on a regular basis of web marketing programs(Form updates, documentation, new pages, Marketo, Salesforce.com, Google Analytic, WP, WP Engine, Akamai, AEM, AWS or related tools).
- Testing new functionality for each platform.
- Monitoring and optimizing web properties for performance and usability to maximize user and customer experience
- All new product launch web page support including updates to other Meraki pages across organization as needed
- Help provide and implement SEO strategy for Meraki websites. Include web, image, video, social and smart device SEO.
Who You Are
- BS or MS in Computer Science, Marketing, Business or related technical discipline, or equivalent years of professional experience/training.
- 7+ years in web production, e-commerce and web marketing operations.
- Experience using WordPress web publishing application preferred
- Experience using e-commerce applications a plus
- Experience with HTML and Photoshop and web design and production applications.
- Experience managing web publishing and e-commerce applications for a global audience.
- Ability to prioritize work across multiple projects.
- Highly analytical and detail oriented.
- Must be a great teammate who can work with other programmers/developers/producers
- Excellent problem solver who can work independently when necessary.
- Quick learner who can take initiative and assume accountability.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.