Workplace Experience Coordinator
Company Description
Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.
We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.
We are looking for a friendly and resourceful Workplace Experience Coordinator to join our Workplace team. This role requires a conscientious individual with strong interpersonal skills, who can support our San Francisco office and provide a high-touch experience for our most important customers, our employees.
In this role, you will also be responsible for creating a welcoming environment for all visitors to the Wish office. You will show professionalism and courtesy toward visitors and employees of Wish, and help ensure they have a positive experience in our workplace.
We care deeply about our office environment, how it looks and what it reflects about our culture and values. You will be responsible for working with the Workplace Experience Manager to ensure that our office spaces are clean, organized, and well-maintained.
Job Description
Arrives before business picks up for the day to conduct the “morning walk” of all spaces. This is the most important daily task of the Workplace team. It serves as the front line to ensure the spaces are clean, free of hazards, and vendors are doing their job.
Works with reception to field all Workplace requests submitted through portals and emails
Submits building requests through proper channels and follows up to ensure completion
Supports/owns event planning and management
Responsible for assisting Workplace Experience Manager with catering and pantry vendor management
Responsible for shipping and receiving (both employee and business mail)
Oversees the day porter scope and building janitorial team scope (daily, weekly, monthly, quarterly, and annually) ensuring spaces are clean
Provides support to the Workplace Experience Manager on employee moves (communicating move procedure, dispensing supplies, providing logistical move assistance and post move support for employees (before, during, and after hours)
Responsible for office supply orders, inventory, and stocking
First aid and CPR certified and holds an emergency warden position
Cross trained to provide “out of office” support for the Workplace Experience Manager ensuring daily operations run smoothly (cross trained - vendor management, move management, event management etc.)
Cross-trained to provide “out of office” support for reception including covering their lunch breaks to ensure reception is never left unattended
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Qualifications
What you've done:
3+ years in hands-on Facilities or Workplace function at a tech start-up (ideally)
Experience with event setup or coordination
Working knowledge of standard computer applications including G-Suite & Slack
Who you are:
Highly organized and detail oriented within a fast paced environment
Strong customer focus and highly resourceful - an “anything is possible” attitude
Flexible hours and able to occasionally work after-hours for emergencies
Highly collaborative with a great degree of interpersonal savvy and professionalism
Able to manage ambiguity with ease
Additional Information
Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
Individuals applying for positions at Wish, including California residents, can see our privacy policy here.