Workplace Experience Manager

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Company Description

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

Job Description

  • Oversee daily operations of local office
  • Hire, train and develop local Workplace team
  • Partner with Head of Workplace Experience on all employee moves ensuring a minimal impact to business
  • Maintains strong partnerships with local Workplace business partner’s proactively communicating Workplace initiatives to foster a positive working relationship as new procedures are created that impact all employees
  • Ensures spaces are clean, safe and employees have everything they need to do their job
  • Maintains a current headcount by department and utilizes space planning software/documents to manage department location and growth
  • Maintains a positive working relationship with Landlord proactively communicating any issues/concerns that arise to the Head of Workplace Experience Manager
  • Partners with Physical Security to roll out a health/safety program for their hub
  • First aid and CPR certified and holds an emergency warden position
  • Oversees local Workplace vendors and budgets including but not limited to catering, pantry, plant services, janitorial, shredding, office supplies
  • Creates facilities maintenance recommendations for Head of Workplace Experience and implements (HVAC maintenance, carpet cleaning, kitchen appliance maintenance, patch & paint etc.)
  • Owns event planning budget and the high level scope of work for office (able to delegate tasks to Coordinators as needed)
  • Partners with Head of Workplace Experience and other Workplace Experience Manager’s to draft and publish Workplace policies and procedures
  • Cross trained to provide “out of office” for the Head of Workplace Experience (able to own employee moves, company events, vendor management, familiar with location budgeting)
  • Cross trained to provide “out of office” for both the coordinator and receptionist
  • Based in Toronto office

#LI-JG1

Qualifications

  • ​​​​4+ years of people management experience
  • 2+ years of facilities experience
  • Highly organized and detail oriented within a fast-paced environment
  • Strong customer focus and highly resourceful - an “anything is possible” attitude
  • Flexible and able to occasionally work after-hours for emergencies
  • Highly collaborative with a great degree of interpersonal savvy and professionalism
  • Able to manage ambiguity with ease
  • Able to operate a hand truck and lift 50+ pounds

Nice to have:

  • Experience with tenant improvement projects preferred
  • Bonus: Experience with AV or IT helpdesk set up
  • Working knowledge and experience with HVAC / MEP
  • Project management & budget tracking
  • Knowledge of Canada safety regulations and ergonomics

Additional Information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.

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Location

Our San Francisco office is located in the Citigroup Center with direct access to BART and surrounded by amazing restaurants and coffee shops.

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