Workplace IT Support Technician I at Discord

| San Francisco
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We're looking for a customer-centric, accomplished troubleshooting IT Wizard, Warrior, Valkyrie, or Elf! Are you a super experienced AV ninja who can set up meetings and events without breaking a sweat (or hiding it super well)? Will you be our hero to help us level up our new hire onboarding experience? Join us and help keep our team connected so we can continue to do amazing things. Pocket protectors not required, but definitely fashionable.What you'll be doing
  • Help onboard and assist staff with the software and tools we use every day
  • Manage workplace equipment and inventory. Everything from computers, laptops, monitors, phones, tablets, and cabling
  • Provide desktop support for hardware and software across Windows and OSX machines (Linux a bonus!)
  • Supply A/V Support for meetings, presentations, and live streams
What you should have
  • 1+ years of experience in enterprise IT helpdesk or desktop support
  • Solid A/V knowledge, for live streaming, meetings and conference rooms
  • A fervent passion for growth and technology
  • Must possess problem-solving, troubleshooting, and investigative skills
  • Strong customer service experience and mindset
  • Comfortable with sending and receiving large packages residentially during WFH period
Highly Desirable Skills
  • Previous experience working with networking devices and appliances
  • Experience in administering and customizing software suites such as GSuite, Asana, 1Password, Adobe, Office 365.
  • Comfortable working with a wide variety of hardware machine configurations
Bonus Points
  • You are proficient at Mahjong
  • You own at least one headband
  • Your best friend is a cuddlefish
Benefits and Perks
  • Medical insurance including Health, Dental, Vision 
  • 18 paid holidays and 4 weeks of PTO
  • Unlimited sick days 
  • Parental Leave and fertility benefits 
  • Supported-employee clubs and Employee Resource Groups 
  • Monthly gym and fitness stipend 
About Us

Friends, coworkers, gamers, nerds, moms, dads, engineers, designers, marketers, support. Originally, we created Discord to help people come together around games. It's been amazing to watch it grow into what it is today - a place where millions of diverse communities exist and people connect with old friends and new. Diversity and inclusiveness are a critical part of how we get to what's next. We believe that with diversity comes a better product, better decisions, and a better work environment. As we continue to grow, our values keep us dedicated to building a company that is representative of the world we live and play in.

Discord is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ReactLibraries
    • React NativeLibraries
    • React NativeFrameworks

Location

San Francisco's Potrero Hill is centrally located allowing access to great restaurants, bars, and neighborhoods both in the city and around the Bay.

What are Discord Perks + Benefits

Discord Benefits Overview

We think it is important to always be taking care of our team so here are a few of the perks and benefits we offer:
- Medical insurance including Health, Dental, Vision
- Parental Leave and fertility benefits
- Transgender benefits
- Sponsored Employee Resource Groups and Special Interest Clubs
- Daily lunches and unlimited snacks
- Monthly gym and fitness stipend
- Commuter Contributions of $270 a month (pre-tax)

Discord is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We have recently kicked off required unconscious bias training for the entire company in addition to deeper hiring manager and interview training.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive unlimited sick days.
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
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