About Verkada

At Verkada, we’re rethinking what it means to be physically safe. Today, we build security cameras that detect action, identify danger and help keep people and places safe and secure. Using a combination of software and hardware, we’re transforming an industry that has seen little innovation for decades—and we already support thousands of customers. But this is just the beginning. We envision a world in which security systems feel as seamless and modern as the organizations they protect and our enterprise solution becomes a model for not just business security, but public security as well.

About the Workplace Operations Lead role

The Workplace Operations Lead is responsible for facilitating an exceptional office experience, providing operational support with a strong focus on customer service, while working in collaboration with the Workplace Team to provide and maintain a positive office environment. You are an individual who thrives in a fast paced, ever evolving environment, who possesses strong communication skills and the ability to successfully prioritize and execute tasks in alignment with the overall goals of the team. You have a growth and development mindset, know how to stay self-motivated, and lead with a positive mindset. 

Responsibilities

• Serves as the first point of contact for employees by managing requests & facilitating a positive office experience. 
• Contributes to and facilitates in the management of an ongoing delightful employee experience by providing operational support and maintaining the general organization and aesthetic of the physical office spaces.
• Assists in maintaining and further enhancing the current Workplace programs (ex: mailroom operations, internal events, etc.) 
• Support Office Operations Manager in vendor management and relations.
• Build an active relationship with business partners and teams to assess team allocations and occupancy needs as well as conference room usage. Through observation and a keen eye for details, provide proactive solutions and improvement ideas.
• Maintain spatial data within the space management tool and ensure accuracy of information.
• Participate with building audits to verify employee locations, furniture layout and room configurations are correctly noted in the space management tool.
• Coordinate with the Senior Planning Manager to maintain space standard ratios for on/offline rooms and office standards and solutions, as well as define space related programs to improve team member experience.
• Other site specific duties and support may be required 

Experience & Skills

• A passion for providing exceptional customer service through human connection and and ongoing operations support.
• 4+ years of customer service experience.
• 2+ years of management experience or related project management experience.
• Passion for contributing to and building an overall positive workplace experience.
• Strong interpersonal and communication skills, with the ability to build relationships across departments. 
• Strong organizational and planning skills, ability to prioritize and manage multiple tasks, projects, and ever-changing business needs.
• Demonstrates composure and humility while working with internal partners and external vendors.
• Proficiency in CAFM systems, Adobe Creative Suite, and ability to read and interpret floor plans, preferred.

About our team

Behind the scenes, we’re a team of computer scientists, hardware engineers and experienced founders who saw a chance to make a real impact. We’re united by the challenge of building beautiful products, designed for real people—and by our commitment to using technology responsibly. We believe keeping data private and secure is core to our safety as individuals, businesses and communities and we put great care into building systems that embody our values as people. Likewise, many of Silicon Valley’s top investors believe in us: we’re backed by Sequoia Capital, FirstRound, Meritech and Siemens (Next47).

Verkada is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, and encourage all qualified applicants to apply.

Verkada is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, and encourage all qualified applicants to apply.