The Order Management Specialist manages complex customer orders, ensuring accuracy and timely fulfillment by collaborating with internal teams and school contacts, while updating records in systems like NetSuite.
About Kiddom
Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum – resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom’s high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning.
The Order Management Specialist will play a critical role in supporting Kiddom’s print fulfillment process, working directly with school customers to ensure large, complex orders are accurate, complete, and fulfilled on time. You will intake and organize bulk orders across dozens of schools, interface with customer contacts to confirm details, and collaborate with internal teams to prepare and submit orders to print vendors.
You will also be responsible for tracking the status of these orders, updating systems (like NetSuite), and ensuring each order is processed correctly down to the individual school and ISBN level. The ideal candidate is highly organized, detail-oriented, and comfortable managing repeatable workflows at scale.
During slower seasons, this role may also support ad-hoc operational projects or assist with print-related customer service to ensure year-round impact and development.
You will...
- Intake customer orders across multiple schools, consolidating and validating order forms
- Review orders for accuracy in quantities, ISBNs, addresses, and required delivery details
- Interface with school contacts to resolve discrepancies or confirm order details
- Submit orders to internal systems or prepare files for the Supply Chain Manager to process with print vendors
- Track order fulfillment progress, maintain up-to-date records, and follow up as needed
- Update each school’s order status in NetSuite once fulfillment and shipping information is received
- Collaborate with RevOps, Sales, and Accounting to ensure order quality and timely delivery
- Identify and flag recurring order issues or process improvements
- Handle multiple customer orders simultaneously with a high level of accuracy and professionalism
- Support ad-hoc operational projects or assist with print-related customer support during off-peak order seasons
What we're looking for...
- 1–4 years of experience managing complex customer orders in a detail-oriented, operations-driven environment such as order management, logistics, publishing, or customer operations, etc.
- Strong Excel/Google Sheets skills (e.g., VLOOKUP, filters, pivot tables)
- Clear, professional written communication skills for interacting with schools and internal stakeholders
- High attention to detail with demonstrated experience managing large amounts of data
- Comfortable working with ERPs or order management systems (NetSuite experience is a plus)
- Ability to stay organized while juggling multiple tasks and customers
- Experience in K–12 education or publishing/logistics is a plus
Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process.
What we offer
Full time permanent employees are eligible for the following benefits from their first day of employment:
* Competitive salary
* Meaningful equity
* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
* One Medical membership (in participating locations)
* Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.
* 10 paid sick days per year (pro rated depending on start date)
* Paid holidays
* Paid bereavement leave
* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.
* Commuter and FSA plans
Equal Employment Opportunity Policy
Kiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.
Top Skills
Excel
Google Sheets
NetSuite
Kiddom San Francisco, California, USA Office
We are in Union Square, close to BART, MUNI, other public transportation, coffee shops, restaurants, bars, and shops. It's a bustling neighborhood in the heart of San Francisco with easy access to restaurants for offsite socializing at lunch or after work.
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