Account Manager - Mid Market

| San Francisco
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At Plaid, our mission is to empower innovators by delivering access to the financial system. Since 2012 we've helped tens of millions of consumers live a better financial life and over a thousand customers build a new financial future. Our customers range from startups like Stripe, Coinbase and Robinhood to Fortune 500 enterprises like American Express, PayPal, JP Morgan Chase and Wells Fargo. Founded in 2012, Plaid has raised $300M of capital from major venture capital firms such as Kleiner Perkins, Andreessen Horowitz, Index, Spark and NEA, as well as global financial institutions such as Goldman Sachs and Citi. But we’re just getting started. 

The Account Manager role is on the Growth team at Plaid. We act as partners, advisors, and advocates for our customers. We leverage our deep technical, product, and industry knowledge to help our customers build and scale amazing applications. We believe that the way consumers and businesses interact with their finances will drastically improve in the next few years. 

Plaid is looking for an experienced customer-facing professional to manage and grow Plaid’s relationships with some of the most strategic, fast-paced, innovative, and high-growth fintech companies. The right candidate has the ability to build strong partnerships with their customers, be able to develop a deep understanding of their priorities, motives and key drivers, is solutions oriented, and has demonstrated success owning and growing customer relationships (renewals, cross-selling/up-selling).

You will be the primary point of contact for your customers and will work with them on all stages of integrations, scaling, driving adoption, product expansion, and account management.

What you'll do

  • Own overall relationship with assigned customers; identify and partner with key customer stakeholders to ensure alignment between their business and product priorities and Plaid’s
  • Lead key partnership initiatives including quarterly business reviews, ongoing checkpoints, and escalations as needed
  • Be a strategic advisor and provide consultative guidance on Plaid and industry best practices as customers build and scale their applications
  • Collaborate closely with Plaid’s implementation team to ensure customer application launches are timely and successful
  • Enable successful and consistent renewals, as well as identify and execute on new growth and upsell opportunities with customers
  • Be a champion for our customers and work with our internal Plaid teams to translate customer feedback into product insights

What excites us

  • Ability to quickly understand new technologies and complex concepts quickly
  • Demonstrated ability to effectively communicate and drive results with external stakeholders
  • At least 4+ years of relationship management experience 
  • Experience working with C-level executives and multiple stakeholders at once Interest in financial services and technical products; a high degree of intellectual curiosity
  • Desire to get technical and the ability to learn the ins and outs of Plaid's APIs
  • Excitement to work in a high-growth, ambiguous environment and to help build processes and tools as needed
  • Ability to work with all types of people and building long-lasting relationships

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Location

P.O. Box 636, San Francisco, CA 94102

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