Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Director - ITBM Outbound Product Management GTM

Product Santa Clara, California -Remote, California, San Diego, California

Job Title: Director - Outbound Product Management - ITBM
Location: Santa Clara, CA, USA, Remote Bay Area, CA, USA, or San Diego, CA, USA
Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

The Director - Outbound Product Management will build strategies and plans to increase the GTM efforts across the Product Organization. This role is extraordinarily collaborative, working not only with peer inbound and outbound product managers, but also cross-functionally with Sales, Marketing, Customer Outcomes, Solution consultants, Support and Alliance & Channels. This will include exploring and pitching inorganic methods of providing solutions which solve problems for customers. Create a strategy for technical and strategic partnerships which further the product team’s goals.

If you are passionate about leading the product’s strategy, getting to know its customer and user personas, and developing the tools and campaigns that the company will use to introduce and sell this product to the market, this role is for you!

Key Responsibilities:

Lead GTM Readiness

• Lead, review and establish accurate content creation plan for ITBM product releases and solutions
• Partner across GTM leaders to produce consistent collateral and enablement content

Support of our sales team as well as partners & channels

• Build and conduct release related enablement programs as well as ongoing BU specific training sessions
• Lead the creation of value-driven demos that are both ITBM specific as well as ‘better together’ naratives with other BUs

Engage customers & prospects

• Support executive briefing presentations
• Support deal specific engagements to help drive new business

Internal stakeholders

• Align with corporate initiatives that drive cross BUs activities to deliver innovation to our customers. 
• Create communication interlocks, plan and dashboard related to all major releases. 
• Work closely with ITx workflows to create product functional elements to showcase to customers the interconnections

Work very closely with inbound product management as well as product marketing around family and store releases 

Requirements:

• 8+ years of experience in a B2B client facing role (Product Management, Program Management, Sales Engineering, Professional Services or similar)
• 4+ years of experience in large scale organizations and interacting with a cross functional team of Professional Services, Account Management and other stakeholders.
• Genuine passion for helping clients succeed, and a deep sense of empathy for technology and Product.
• Great communication skills, able to provide clear & concise guidance through emails, over the phone, or in person, with a casual and confident tone.
• Detailed knowledge of IT Business Management (Agile or PPM), as well as management processes and practice.
• Analytical ability to identify trends derived from internal stakeholders or feedback and represent those trends in a clear and comprehensive fashion.
• Persuasive enough to convey critical ideas to all level of the Business Unit organization, representing views supported by both objective and subjective evidence.
• Think strategically, learn fast and communicate with impact.
• Have demonstrated past experience defining paths to market for new products, applications or features as well as the successful execution of that go to market strategy.
• Have experience creating engaging and educating content. Types of content could include, but is not limited to, presentations, datasheets, whitepapers, infographics, and videos.
• Proven ability to influence cross-functional teams without formal authority.
• Have demonstrated the ability to solve complex problems.

Qualifications

Requirements:

• 8+ years of experience in a B2B client facing role (Product Management, Program Management, Sales Engineering, Professional Services or similar)
• 4+ years of experience in large scale organizations and interacting with a cross functional team of Professional Services, Account Management and other stakeholders.
• Genuine passion for helping clients succeed, and a deep sense of empathy for technology and Product.
• Great communication skills, able to provide clear & concise guidance through emails, over the phone, or in person, with a casual and confident tone.
• Detailed knowledge of IT Business Management (Agile or PPM), as well as management processes and practice.
• Analytical ability to identify trends derived from internal stakeholders or feedback and represent those trends in a clear and comprehensive fashion.
• Persuasive enough to convey critical ideas to all level of the Business Unit organization, representing views supported by both objective and subjective evidence.
• Think strategically, learn fast and communicate with impact.
• Have demonstrated past experience defining paths to market for new products, applications or features as well as the successful execution of that go to market strategy.
• Have experience creating engaging and educating content. Types of content could include, but is not limited to, presentations, datasheets, whitepapers, infographics, and videos.
• Proven ability to influence cross-functional teams without formal authority.
• Have demonstrated the ability to solve complex problems.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.