Director, Product Portfolio Management (Assessments, Audits & Compliance)
Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
This role will work with our Product, Design & Engineering teams to ensure we identify any risk as it relates to overall compliance and develop a clear path to ensure we conform to applicable standards. This role will also work closely with the WC3 (World Wide Web Consortium) and WCAG (Web Content Accessibility Guidelines) to ensure we are aware of any/all changes to Accessibility standards and collaborate across multiple teams to ensure overall awareness and ultimately continued compliance.
This role will ensure adaptive users are embedded in the overall process and partner with appropriate experts/vendors to ensure overall usability and scalability where necessary.
This role will help prioritize outstanding issues to ensure we resolve any compliance gaps as quickly as possible. It's also imperative for this role to provide feedback on upcoming new functionality or features to ensure we are not creating any non-compliance concerns. This role will be a champion for Accessibility across ServiceNow and continue to push for the highest A11Y standards possible.
What you get to do in this Role:
- Partner closely with multiple teams across ServiceNow to ensure we implement a scalable/long term approach for compliance
- Create a new execution model where adaptive users can provide more feedback and insight
- Ensure we're constantly optimizing all internal and external resources that support overall compliance and growth
- Partner with global consortiums and share feedback and insight on future roadmaps
- Work with multiple teams on the optimal approach to track and measure success
- Assist in driving specific standards to ensure we have a continually improving SDLC
- Drive adoption of Accessibility best practices
- Become a champion for Accessibility across ServiceNow and increase overall awareness
- Provide critical insights and up-to-date status to our executive team (including our CTO and CISO) so they can make informed decisions on program prioritization and resource allocations
- Ability to thrive in a rapid growth, fast-paced environment
- Excellent communication skills at all levels of an organization and across all functions
Qualifications
To be successful in this role you have:
- 10+ years of experience that includes people and technical program management
- Experience and passion with drive Accessibility forward
- Ability to manage/lead teams and inspire overall positivity and a healthy, productive working environment
- Experience with creating new teams and help drive specific deliverables
- Experience with working on Accessibility Initiatives in prior role/s
- History of managing highly engaged, successful teams
- Ability to thrive in a rapid growth, fast-paced environment
- Excellent communication skills at all levels of an organization and across all functions
- PMP, Six Sigma and/or Agile certifications are a plus
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.