Group Product Manager, E-Commerce at RingCentral (San Francisco, CA)
Say hello to possibilities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role.
First, a little about us, we’re a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Cloud Operations Team to make sure we stay ahead of the competition.
The Innovation team is the engine that makes RingCentral go. From Product Management to Engineering to UX/UI to CloudOps, this is the place where the biggest ideas in cloud communications are encouraged, developed, and delivered. If there’s a better way to bring people together, RingCentral Innovation is finding it, iterating on it, and sharing it with the world.
We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!
RingCentral surrounds you with elite technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.
Our Product team develops and leads features, interfaces and designs that set our applications apart. You drive strategy and development and your technical expertise will help our platform deliver the look, feel and function that redefines the way the world communicates.
As the Senior Product Manager, E-Commerce, you will have the day-to-day product management responsibility for the RingCentral E-commerce solution. Collaborate with marketing, sales, finance, business partners, UX/UI, IT and engineering teams to define and prioritize the roadmap initiatives for the E-commerce solution. Create detailed requirements for engineering and create enablement collateral (such as use case presentations and feature notes) for the E-commerce system. You will be able to synthesize both technical and business information and present implementation needs and options confidently.
Ability to synthesize both technical and business information and present implementation needs and options expertly.
Help developing short, mid and long-term roadmaps to deliver features to help increase conversion rates and ARPu
Assist marketing in improving analytics and help drive success in major E-commerce KPIs
Engage with multiple business partners to ensure requirements and stories are assembled
Help translate requirements and stories into Engineering specifications alongside development teams
Own and deliver the roadmap to promote user personalization to increase adoption and drive monetization
Create compelling G2M and sales education material (e.g., feature descriptions, use case diagrams, white papers etc.)
Become of a champion of latest and greatest web analytics and conversion tools
Ability to collaborate closely with UI/UX designers to create compelling human centered design
5+ years of product management / engineering experience in the domain of E-commerce solutions
Rich domain knowledge of enterprise and telecom E-commerce systems and integrations
Hands-on experience with Enterprise-level E-Commerce platforms, e.g. Oracle ATG, Adobe/Magento Commerce, Hybris, and IBM Websphere
Knowledge of cloud voice, video, and messaging communication products
Wicked smart and have a strong bias for action and results
User-focused problem solver with ability to translate user feedback and usage data into requirements
Excellent written, oral, and presentation abilities
Capable of taking sophisticated issues and making them simple for customers and partners to understand
Track record of owning the entire product life cycle
Experience in SaaS and subscription-based licensing models
Experience in Agile Development Methodologies
Experience in working with and leading remote teams
Benefits and Amenities:
Full-time remote (anywhere in US / Canada)
Comprehensive medical, dental, and vision
401K match and ESPP
Complimentary lunch, and fully stocked break rooms
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.