Group Product Manager, Merchant Engagement

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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.


You’ll be a passionate voice for the merchant experiences, and you’ll bring that perspective to the entire product organization (and beyond). You’ll live and breathe metrics, A/B tests, and experimentation, but you’ll also have the intuition and courage to know how to move ahead when numbers don’t tell the whole story. Most importantly, you’ll bring deep empathy, balanced with a laser focus on delivering the best-in-class features to serve our merchant’s needs.

As a GPM at Affirm, you’ll own the product strategy and vision for merchant value added experiences, and deliver on the end-to-end roadmap from ideation all the way to post-launch assessment and iteration. And you’ll do it all by striking the perfect balance between business goals, customer needs, and technical requirements while working with a dizzying number of cross-functional partners to make great things happen.

You’ll be a Jack- or Jill-of-all-trades and a master of one: making the most impactful new merchant features, products, and experiences come to life, on-time and with quality. 

What you'll do

  • Understand Affirm merchants at a deep level -- what’s most important to them, their jobs-to-be-done, why they love Affirm, and what they wish could be better. 
  • Deliver experiences that make it seamless for merchants to transact with their customers, moving from baseline point-of-sale use cases to more advanced e-commerce workflows.
  • Innovate and design products that harness the full potential of Affirm to enable merchants drive conversions and reduce costs. 
  • Be a thought leader to influence senior leadership on the product vision and align on the go-to-market strategy. 
  • Collaborate across functions – including engineering, design, commercial, partnerships and legal to successfully launch and scale products
  • Define key metrics for success and analyze the user impact of product features with airtight A/B tests and 2nd order insights
  • What we look for

What we look for

  • Passion and drive to change consumer finance for the better
  • Strong written and verbal communication skills with a talent for precise articulations of customer problems
  • Experience managing technical software products from kick-off to post-launch
  • A get-things-done attitude to make your product and team successful whether that means writing a QA plan or investigating the root cause of a customer support ticket
  • The ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans
  • An obsession for getting the details right, but also knowing how to ship on time
  • A drive to question assumptions and validate hypotheses
  • Familiarity with SQL and Excel for product analysis

Location

 

We’re excited to announce that Affirm is now a remote-first company! This role can be located anywhere in the U.S. and Canada (with the exception of Quebec). Remote based employees may occasionally travel to an Affirm office for meetings or team building events. Our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.

Check out our remote-first approach to learn more about the new ways we work.

 

If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Affirm's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

 

At Affirm, "People Come First" is a core value and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2019 D&I report.

 

We also believe “It’s On Us” to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

 

We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable federal, state and local laws, including the San Francisco Fair Chance Ordinance. By clicking "Submit Application," I acknowledge that I have read the Affirm Employment Privacy Policy, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

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Location

Affirm is a remote-first company! Our brick and mortar offices remain operational and accessible for anyone to use on a voluntary basis.

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