Group Product Manager

| San Francisco | Hybrid
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Group Product Manager

AGERO + SWOOP

San Francisco based Swoop, an Agero company, provides simplicity and peace of mind in the chaotic world of roadside assistance.  Agero & Swoop combined provide roadside protection for 100M+ Americans and perform 12M+ roadside services annually. As a connected vehicle service, we are in deep discussions with leading car manufacturers about their connected and autonomous vehicle experiences. We combine the benefits of a stable, profitable parent company, while offering the career opportunities and pace of a Silicon Valley startup.

Agero + Swoop are bringing technology innovation to an entire industry that has not changed in decades. We’re taking antiquated manual systems and redefining them into digital platforms, open APIs, and exceptional customer service. Swoop, a next generation SaaS platform powers thousands of tow operators and partners with car makers, insurers, and fleet operators to deliver a roadside product that is fast, transparent, and easy. We're using React on the Web and React Native for iOS and Android. We're highly automated with Github, CircleCI, Heroku, New Relic and PagerDuty managing our Deployment, Operations and Monitoring.

Our team is passionate about addressing real-world problems with digital solutions. We’re looking for enthusiastic problem solvers and leaders who are ready to join a fast paced team and make a big impact.

Learn more about our team: https://www.builtinsf.com/company/agero-swoop

About the Role

We’re looking for a Group Product Manager to lead the development of products that enable hundreds of enterprise Auto Manufacturer, Insurance, and Fleet clients to launch and operate on the Swoop Roadside Assistance Platform. You will work with engineering, design, operations, client services, and executives to develop solutions that deliver exceptional service to millions of stranded motorists per year. You’ll have a tremendous impact on the product and be able to see your work get to market quickly. We’re looking for a passionate, strategic thinker who can understand the big picture, but also cares about the smallest details and is excited to get their hands dirty.

Responsibilities:

  • Lead agile teams in the development of capabilities that enable Swoop to launch 100s enterprise clients that provide roadside protection to 100M+ customers annually
  • Directly manage other Product Managers focused on Swoop’s Client Launch capabilities, helping them hone their product management skills and achieve their goals
  • Partner with multiple stakeholders, including external clients, internal operations, and client services, to understand and develop scalable solutions to our clients’ needs
  • Drive alignment with business leaders on the product roadmap, strategy, and prioritization trade-offs to achieve business objectives
  • Measure, unpack, and own the ongoing improvement of Client Launch success metrics
  • Collaborate with operations to constantly enhance and scale Client Launch processes


 Skills and Experience:

  • 7+ years full-time product management experience
  • 1-3 years directly managing other Product Managers
  • User-centric product philosophy and methodology
  • Analytical ability to unpack complex problems, synthesize data, and identify root issues
  • Excellent communication skills, from engineering tickets to executive presentations
  • Can manage multiple projects simultaneously, handle a fast-paced startup environment, meet deadlines, and manage changing priorities
  • Fluent in the tools, processes, and technologies of modern agile software development
  • Experience with enterprise SaaS platforms & client implementations a plus


ABOUT SWOOP

Swoop, along with our parent company, Agero, has set out to redefine the roadside assistance experience by offering real time transparency, unmatched scale and seamless integration with most of the major automotive and insurance brands. Combined, we protect over 125 million drivers and are making the roads safer by using the best technologies, customer service and partnerships with companies like Lyft.

Learn more about Agero Powered by Swoop: https://vimeo.com/403743294

ABOUT AGERO

Agero’s mission is to safeguard consumers on the road through a unique combination of platform intelligence and human powered solutions, strengthening our clients’ relationships with their drivers. We are a leading provider of driving solutions, including roadside assistance, accident management, consumer affairs and telematics. The company protects 100+ million vehicles in partnership with leading automobile manufacturers, insurance carriers and other diversified clients. Managing one of the largest national networks of service providers, Agero responds to more than 12 million requests annually for assistance. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com and follow on Twitter @AgeroNews.

 

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.

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Location

San Francisco, CA

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