Head of Growth Product Analytics

| San Francisco | Hybrid
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Chime is the largest and fastest-growing player in the challenger-banking space, providing mobile and online banking technology in the U.S. and facilitating over 5M accounts with no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer access to an award-winning bank account that doesn’t charge hidden fees, can give members early access to their paychecks, and enables them to grow their savings automatically. And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone.

We have one of the most experienced management teams in Fintech and have raised over $800M in funding from DST, General Atlantic, Iconiq, Coatue, Dragoneer, Menlo, Access, Forerunner, and others. If you’re looking to join a fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you.

About the Role

In this high impact Head of Growth Product Analytics role, you will have the opportunity to relentlessly leverage data, data science, experimentation and analytics to understand what products and features delight and engage our members, increase enrollment, and inspire our members to move through our user funnels and tell their friends about Chime.

Responsibilities

  • Build and lead a team of 5-6 Growth product analysts. Additionally, lead (indirectly) our broader team of up to 20 product analysts in 2020 who oversee other aspects of our products.
  • Foster a data-driven, test-and-learn culture with your passion for telling stories with data and surfacing insights through exploratory analytics, experimentation, in-depth research into the user journey / customer funnel, and data science.
  • Influence change by presenting product insights and recommendations to a variety of levels within the organization, including executives.
  • Identify what KPIs, data, features and events will evidence whether success has been achieved, where it has been achieved, and why.
  • Lead experimentation optimization by providing guidance on the experiments that should be run, how they should be run (what sample size and sample populations should be included), what events and properties should be tracked, and how to analyze results to understand attribution, causation, and incremental lift.
  • Partner with Product Managers to align your work to business needs, collaborate with Data Engineers to optimize data (structure, accuracy and completeness), and team within the Analytic org to gain efficiency, consistency and creativity.

Requirements

  • You have an advanced degree, or equivalent working experience, in Statistics, Econometrics, Computer Science, Mathematics, or a related quantitative field.
  • You have 7-10 years of experience in B2C product analytics (in FinTech, Banking, Lending or Credit, a plus).
  • You have led, coached and managed a team of analysts for a minimum of 3 years.
  • You are a self starter who delights in applying experimentation / AB testing, statistical analysis and other data science techniques to understand who our customers are, what they are doing, what they want, and why.
  • You are not only a SQL expert, but have also analyzed web and mobile app data to understand user journeys, customer funnels and conversion drivers (Amplitude experience, specifically, a plus).
  • You understand how to optimize event tracking - what should be tracked, how it should be structured and taxonomies that should be applied (Segment experience, specifically, a plus).
  • You have owned experiment design and analysis from end to end, understanding not only how to set up experiments (determining who is in the populations, sample size, how they are deployed, how long they run, etc.) but also analysed the results by doing deep dives to understand attribution, causation, and incremental lift. (Understanding how and when to go beyond 3rd party experimentation platform analytics, like Optimizely, a plus).
  • You do your due diligence to make sure your insights are right and do not sacrifice the quality or accuracy of your work.

What we offer

  • Competitive salary based on experience, medical and dental benefits, as well as a 401k match
  • Free snacks and drinks, plus weekly catered lunches.
  • Flexible vacation policy.
  • Monthly happy hours and company events.
  • A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank.

We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. 

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Technology we use

  • Engineering
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Location

San Francisco, CA 94108

What are Chime Perks + Benefits

Chime Benefits Overview

Our benefits philosophy is guided by supporting Chimers’ wellbeing in four key areas - physical, emotional, financial, and social. This encompasses everything from physical and mental health services for you and your family to a matching 401k plan with access to financial advisors and legal advice. We team up to offer inclusive events where Chimers can connect and grow, thoughtfully choose food vendors and office accommodations (including a flexible work model), and schedule company-wide Take Care of Yourself Days that give all Chimers at least one extra paid day off each month. We continuously add and enhance these benefits year-round.

Culture
Volunteer in local community
Chimers volunteer their time, talent, and energy to support causes they care about using our volunteer portal. Activities are also organized through our Chimer Resource Group Program.
Partners with nonprofits
Chime supports nonprofits year-round, focusing on financial literacy, economic empowerment, social justice, and disaster relief. Chimer Resource Groups also partner with nonprofits that matter to them
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Chime provides employees with a flexible work schedule that includes Flexible start and end times.
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
We partner with ReadySet for company-wide equity training, with a focus on allyship and anti-racism.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
CRGs (Chimer Resource Groups) include AfroChime, PacifiChime, Chimigos, ChimeHers, Chimmigrants, OutChime, and DiversiChime. Chimers are compensated for their work as leads of these CRGs!
Hiring practices that promote diversity
Recruiting team members and hiring managers complete training on inclusive hiring practices with ModelExpand.
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Chime employees can contribute annually to their FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Join Chimers in a daily plank challenge! Chimers also ride together on Peloton and have Slack channels to coordinate rides and other workouts.
Mental health benefits
Chime is partnering with ModernHealth to provide Chimers with mental and behavioral health resources.
Transgender health care benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
We provide up to 16 weeks of parental leave for the primary caretaker. Chime also provides 16 weeks of leave for the secondary caretaker.
Family medical leave
Adoption Assistance
Chime offers both adoption and fertility assistance through Maven, reimbursing Chimers up to $10k each year.
Restricted work hours
Almost every month, Chime provides Chimers with a day off to take care of themselves.
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Home-office stipend for remote employees
$500 when you initially start with Chime, and $250 per quarter after.
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Personal development training
Virtual coaching services

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