Lead Product Manager, Trust and Safety

| Remote
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

At Affirm, we’re reinventing consumer finance for the better. That goal infuses every part of what we do, from the moment a user sees Affirm for the first time all the way through to their final payment.  As Affirm grows, we are diversifying our financial product portfolio and providing more ways for customers to interact with Affirm.  As the Product Lead for our Fraud, Trust and Safety, Membership and Identity teams, you’ll focus on developing a single view of each customer and the various products and services they use. You’ll lead a team of PMs while also driving the vision and strategy for the area. You’ll build features and platforms that make it seamless and easy for customers to deepen their engagement with Affirm, feeding into a holistic member journey. 


You’ll be a passionate voice for the user for the Trust and Safety org, and you’ll bring that perspective to the entire product organization (and the rest of the company). You need to be data driven, and quantitative but you’ll also have the intuition and courage to know how to move ahead when numbers don’t tell the whole story. Most importantly, you’ll bring deep customer empathy, balanced with a laser focus on delivering the right functionality to serve those needs.


As a product leader at Affirm, you’ll own a number of end-to-end roadmaps from ideation through to post-launch assessment and iteration. You’ll be a Jack- or Jill-of-all-trades and a master of one: making the most impactful new features, products, and experiences come to life, on-time. You’ll own the strategy and vision for your product areas, and work with a dizzying number of cross-functional partners to make great things happen. And you’ll do it all by striking the perfect balance between business goals, customer needs, and technical requirements.

What You'll Do
  • With your team, you’ll own the fraud, authentication, identity and membership roadmaps, collaborating with key stakeholders to set long term objectives, KPIs and closely track progress against the team’s goals.
  • Collaborate with product teams to scale our identity and membership platforms to meet the needs of new products, partnership and unlock new distribution channels. 
  • Build configurable systems and platforms that allow us to identify users seamlessly with minimal friction, and at the same time increase account security
  • Innovate on our tooling systems to fight fraud and unlock new loan volume
  • You'll collaborate with Fraud Risk, Machine Learning, Customer Operations, Engineering, and our product teams to keep our users and merchants safe.
  • This is a critical and highly strategic role on the Foundations product team.
What We Look For
  • 5+ years of PM experience, 2+ years of management experience
    • Plus if you’ve built products within trust and safety, fraud, identity or payments
  • Proven track record of leadership and collaboration
  • Passion and drive to change consumer finance for the better
  • Strong written and verbal communication skills with a talent for precise articulations of customer problems, and an ability to manage large cross functional teams
  • Excellent critical thinking skills and a proven ability to solve challenging problems
  • Experience managing technical software products from kick-off to post-launch
  • A get-things-done attitude to make your product and team successful 
  • The ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans
  • An obsession for getting the details right, but also knowing how to ship on time
  • A drive to question assumptions and validate hypotheses
Location
 
We’re excited to announce that Affirm is now a remote-first company! This role can be located anywhere in the U.S. Remote based employees may occasionally travel to an Affirm office for meetings or team building events. Our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.
 
#LI-Remote
Check out our remote-first approach to learn more about the new ways we work.
 
If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in Affirm's mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes.

At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2020 DEI Report.

We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance. By clicking "Submit Application," I acknowledge that I have read the Affirm Employment Privacy Policy, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages

Location

Affirm's office is located in San Francisco's Financial District with close access to great coffee, restaurants, and bars.

What are Affirm Perks + Benefits

Affirm Benefits Overview

We’re excited to announce that Affirm is now a remote-first company! The majority of our roles can be accomplished anywhere in the U.S. and Canada (with the exception of Quebec). While most Affirmers will have the option to choose a remote-first accommodation, our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.

For this new way of working, we’re thrilled to introduce a dynamic and competitive compensation model and total rewards package that complements our remote-first work style. Affirm’s 2021 benefits will allow flexibility for Affirmers to customize their experience by selecting benefits based on their individual needs and preferences to be successful from almost anywhere -- continuing to lean into our value of “People Come First”.

Culture
Volunteer in local community
Partners with Nonprofits
Affirm Cares is a 501(C)3 employee foundation dedicated to supporting nonprofit causes in our communities.
Friends outside of work
Eat lunch together
Intracompany committees
Our Diversity and Inclusion Council is comprised of Affirmers from across all organizations and levels working together to build towards a more diverse and inclusive workforce.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Affirm supports paid parental leave for periods of disability and for baby bonding.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Affirm provides leaves of absences for eligible employees under the federal Family and Medical Leave Act (FMLA) and California Family Rights Act (CFRA).
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

Additional Perks + Benefits

Check out Affirm's 2020 DEI Report here: http://bit.ly/affirmdei2020

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