Lead Product Manager, Trust and Safety at Affirm

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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

At Affirm, we’re reinventing consumer finance for the better. That goal infuses every part of what we do, from the moment a user sees Affirm for the first time all the way through to their final payment.  As Affirm grows, we are diversifying our financial product portfolio and providing more ways for customers to interact with Affirm.  As the Product Lead for our Fraud, Trust and Safety, Membership and Identity teams, you’ll focus on developing a single view of each customer and the various products and services they use. As an individual contributor, you’ll build features and platforms that make it seamless and easy for customers to deepen their engagement with Affirm, feeding into a holistic member journey. 

You’ll be a passionate voice for the user for the Trust and Safety org, and you’ll bring that perspective to the entire product organization (and the rest of the company). You need to be data driven, and quantitative but you’ll also have the intuition and courage to know how to move ahead when numbers don’t tell the whole story. Most importantly, you’ll bring deep customer empathy, balanced with a laser focus on delivering the right functionality to serve those needs. 

What You'll Do
  •   You’ll own the fraud, authentication, identity and membership roadmaps, collaborating with key stakeholders to set long term objectives, KPIs and closely track progress against the team’s goals.
  • Collaborate with product teams to scale our identity and membership platforms to meet the needs of new products, partnership and unlock new distribution channels. 
  • Build configurable systems and platforms that allow us to identify users seamlessly with minimal friction, and at the same time increase account security
  • Innovate on our tooling systems to fight fraud and unlock new loan volume
  • You'll collaborate with Fraud Risk, Machine Learning, Customer Operations, Engineering, and our product teams to keep our users and merchants safe.
  • This is a critical and highly strategic role on the Foundations product team.
What We Look For
  • 5+ years of PM experience
    • Plus if you’ve built products within trust and safety, fraud, identity or payments
  • Proven track record of leadership and collaboration
  • Passion and drive to change consumer finance for the better
  • Strong written and verbal communication skills with a talent for precise articulations of customer problems, and an ability to manage large cross functional teams
  • Excellent critical thinking skills and a proven ability to solve challenging problems
  • Experience managing technical software products from kick-off to post-launch
  • A get-things-done attitude to make your product and team successful 
  • The ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans
  • An obsession for getting the details right, but also knowing how to ship on time
  • A drive to question assumptions and validate hypotheses
Location
 
We’re excited to announce that Affirm is now a remote-first company! This role can be located anywhere in the U.S. Remote based employees may occasionally travel to an Affirm office for meetings or team building events. Our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.
 
#LI-Remote
Check out our remote-first approach to learn more about the new ways we work.
 
If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in Affirm's mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes.

At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2020 DEI Report.

We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy, or the Affirm Employment Privacy Notice (EU) for applicants applying from the European Union, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of my personal information as described therein.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages

Location

Affirm is a remote-first company! Our brick and mortar offices remain operational and accessible for anyone to use on a voluntary basis.

What are Affirm Perks + Benefits

Affirm Benefits Overview

Attracting great people starts by finding talent in different places. That's why we built remote work into the DNA of how we do business—but if an office space is more your style, we have offices in Chicago, New York City, Pittsburgh, Salt Lake City, San Francisco, and Toronto.

Affirm’s benefits are made for you. Spending wallets provide access to food, lifestyle, technology, and family planning wallets for your expenses. If your role is remote, you can set up shop anywhere in your home country. Generous time off enables you to take the time you need when life happens. Health benefits that include vision, dental, and mental health programs. We have a simple, flexible and transparent remote-first compensation structure so you can make the best decisions for yourself and your family. Our parental leave policy includes 18 weeks’ paid leave for birth and non-birth parents, and a 4-week return-to-work transition program, at full base pay. We also offer 24 company-wide paid days off (on top of our generous time off policy) which help our teams collectively pause to recharge.

Culture
Volunteer in local community
Partners with Nonprofits
Affirm Cares is a 501(C)3 employee foundation dedicated to supporting nonprofit causes in our communities.
Friends outside of work
Eat lunch together
Intracompany committees
Our Diversity and Inclusion Council is comprised of Affirmers from across all organizations and levels working together to build towards a more diverse and inclusive workforce.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Affirm supports paid parental leave for periods of disability and for baby bonding.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Affirm provides leaves of absences for eligible employees under the federal Family and Medical Leave Act (FMLA) and California Family Rights Act (CFRA).
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

Additional Perks + Benefits

Pushing the envelope together: Diversity, Equity, and Inclusion (DEI) in 2020

Diversity, equity, and inclusion are integral to the cultural fabric of Affirm. We’re dedicated to making improvements and sharing our learnings with the broader community. While we’re proud of our progress, we recognize the work still needed to be done. People Come First is not just a value at Affirm, it drives the work we do everyday and we look forward to continuing the work around us.

View Affirm's 2020 U.S. Diversity, Equity, and Inclusion report here: http://bit.ly/affirmdei2020

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