NOW Learning Platform Owner
Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
The Now Learning Platform Owner is responsible for the day-to-day configuration and sustenance of the Now Learning Platform. The Platform Owner identifies and makes configuration changes to the platform to support the goals and requirements of the business. The Platform Owner works both independently and cross-functionally.
Duties and Responsibilities include:
- Has ownership and oversight of the Now Learning instance
- Recommends and may make configuration changes to the platform to support business requirements
- Maximizes value by identifying additional business outcomes the platform allows
- Ensures platform alignment with the business strategy, roadmap, and platform governance policies
- Contributes to design configuration decisions to ensure a seamless user experience that aligns with the platform design strategy
- Works closely with IT, Business teams and leadership to define strategies and align project priorities
- Acts as a liaison between business and IT responsible for collecting and categorizing new stakeholder requests
- Serves as an escalation and education point for Support team
- Responsible for the overall reporting, metrics, and KPIs for the platform
- Builds out dashboards and reports to deliver to senior management
- Responsible for measuring the Now Platform's ROI
- Adheres to the DevOps change management process for production changes
Qualifications
Requirements
- At least 3-5 years of experience managing a ServiceNow instance or ServiceNow application to meet business requirements. Current ServiceNow certification is a plus.
- Prefer at least 3-5 years as a Program Manager or a Product owner, ideally within data or content management capability
- Has a high-level view of the ServiceNow Platform, the different solution elements and how ServiceNow interacts with the surrounding IT landscape
- Ability to manage multiple stakeholders
- Familiarity with agile development methods (e.g. SCRUM, SAFe)
- Self-driven to keep up their knowledge on the platform
- Experience assessing business, technical and architectural requirements
- Ability to evaluate out-of-the-box ServiceNow functionality as well as building custom solutions or leveraging 3rd party integrations
- Must have proven experience in assessing and responding to user requests for product or service support; identify, recommend, present possible solutions, and communicate request statuses
- Required to resolve inquiries pertaining to the functional or workflow operation of the platform
- Excellent verbal and written communication skills with the ability to effectively communicate with a variety of stakeholders
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.