Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Team

Join our fast-growing product team at ServiceNow and help shape the future of technology asset management. We’re disruptive. We work hard, but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our asset management products, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

Role 

The Principal Outbound Product Manager resides within the Product Organization. This role is extraordinarily collaborative, working not only with peer inbound and outbound product managers, but also cross-functionally with Sales, Marketing, Customer Outcomes, and Alliance & Channels.

If you are passionate about product strategy, getting to know its customer and user personas, and developing the tools and campaigns that the company will use to sell this product to the market, this role is for you!

What you get to do in this role:

Be the Voice of the Customer:
Build relationships with customers through early adopter programs, executive briefings, and more to understand their pain-points and vision. Demo and present at conferences and sales calls. Champion the customer to the rest of the product management, sales and marketing organization to influence strategic direction of the business.

Develop Product Strategy:
Evaluate competitive and market data to develop a point of view on product priorities. Brief analysts to ensure comprehensive understanding of the product’s market position.

Drive Go to Market Activities:
Work cross functionally with marketing, sales and the rest of the go-to-market team to define and execute release delivery plans. Develop core positioning and messaging for the product. 

Create and Grow Partnerships:
Explore and pitch inorganic methods of providing solutions which solve problems for customers. Create a strategy for technical and strategic partnerships which further the product team’s goals.

Qualifications

• 5+ years of outbound product management or product marketing experience in IT asset management or related function is required. A asset management practitioner with a demonstrated passion for growing and evolving their field should also apply.
• Be comfortable and thrive presenting to large audiences as well as be able to go-deep 1:1 with customers.
• Think strategically, learn fast and communicate with impact.
•  Have demonstrated past experience defining paths to market for new products, applications or features as well as the successful execution of that go to market strategy.
• Have experience creating engaging and educating content. Types of content could include, but is not limited to, presentations, datasheets, whitepapers, infographics, and videos.
• Proven ability to influence cross-functional teams without formal authority.
• Have demonstrated the ability to solve complex problems.
• Be willing to travel up to 30% of the year.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.