Principal Product Manager, Customer Checkout (relocate back to Australia)

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Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society, and every person on our team. To play fair, trust people, and reward them for doing the right thing. We are obsessed with our product. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.


Afterpay is offered by more than 65,000 of the world’s best retailers and has more than 10 million active customers globally. Afterpay is offered by top fashion and beauty retailers across the globe - including eBay, The Iconic, Gap, Myer, Foot Locker, Adore Beauty, Mac Cosmetics, Kathmandu, and many others. We are currently available in Australia, New Zealand, the United States, Canada, and the United Kingdom, where the brand is called Clearpay.

 

The Opportunity

Please note this role is based in Australia & we're looking for candidates with Australian working rights who would like to relocate to Sydney or Melbourne. We have an opportunity for a Principal Product Manager to join our Global Checkout, Login, and New User Registration team. This team is responsible for processing a large volume of our transactions and is responsible for all checkout, login, and new user registration experiences globally. This team is also responsible for creating new features and building new experiences from scratch to ensure the Afterpay checkout remains ahead of our competitors and supports our mission to be the world’s most-loved way to pay.

 

The Principal Product Manager will be responsible for ensuring that we are continually acting on customer and retailer feedback and optimising their experience with our product. You can expect to take responsibility for creating new customer flows and continually iterating across a range of areas, such as acquisition flows, servicing flows and transaction flows. To be successful, you will work collaboratively with our Engineering, Design, Sales, Marketing, and Operations teams to ensure everybody is aligned and that you are prioritising the right opportunities.

 

We are much more than our job descriptions - we are our energy, our ideas, our everyday drive. Here’s where you will begin…


-Developing and driving the implementation of new flows and products on our platform, which enhances customer experience and supports Afterpay’s success globally

-Working on initiatives to improve conversion for new and existing Afterpay consumers

-Developing a deep understanding of consumer and retailer needs to identify and prioritise new opportunities for enhancing customer experience capabilities within our platform

-Leading cross-functional teams in product, design, and engineering

-Working closely with our technology and operations teams in both the US, Australia, and UK

 

Who are you?

Like us, you’ll be obsessed with our product. You’ll get a kick out of seeing and feeling the impact of your work as more and more people gain financial freedom and retailers grow across the globe. You will also be or possess:


-Minimum 7 years of Product Management experience, gained within a large transaction volume, eCommerce environment

-Minimum 3 years of payments experience

-Strong track record in A/B testing and funnel conversion improvements

-Successful track record working within a cross-functional team, and across multiple stakeholders and geographies, to deliver project outcomes

-Experience successfully launching and iterating B2C products within an eCommerce environment

-A continuous improvement approach to product management

-Adept at testing and measuring the viability and success of new customer experiences

-Exceptional prioritisation and project management skills


We play fair and reward you for doing the right thing.

Once we are back in the office, you will enjoy working from our beautiful office spaces and feel trusted to work flexibly, remaining connected to smart people in all our locations. We put opportunity before optimism and plan our careers quarterly, not annually. We are proud to support working parents of all genders in every country with a market-leading, equitable parental leave program including access to up to 24 weeks of paid leave.


When you’re built from the ground up, there’s always room for growth. To challenge each other and shape a legacy built on real purpose, talent, and grit.

 

How to Apply:

We don’t know what the future holds. That’s the exciting part; we show up and make it happen. If you’re excited by this opportunity, click apply now!

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • cssLanguages
    • htmlLanguages
    • kafkaLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • TeradataDatabases

Location

We are excited to transition to a hybrid working arrangement as we open our new headquarters this fall, working from the office at least two days/week

An Insider's view of Afterpay

How does your team reward individual success?

Our People team created a recognition survey so as a manager, I can see how each individual on my team prefers to receive recognition for a job well done. This is snacks for some, time off for others. At a fast-growing, hyper-dynamic organization like Afterpay, our teams are working at speed. Sharing even little forms of rewards goes a long way.

Alison Meyer

Industry Marketing Director

What does your typical day look like?

The thing I love most about my job is that there is no typical day. It's usually a mix of cross-functional meetings, customer interviews, making presentations, reviewing product requirements, analyzing and interpreting data, interviewing candidates for roles at Afterpay, and planning what will be on our Product roadmap in the coming months.

Sunil Parekh

Director of Product, Consumer Experience

What makes someone successful on your team?

Success here is to have ownership of your projects. This means responsibility, being proactive in moving projects forward, collaborating across teams, and knowing projects inside out, from implementation details to business impact. It's being curious, creative, motivated, and tenacious. It’s awesome to see your work impact customer experience.

Jose Picado

Software Engineer

How do you make yourself accessible to the rest of the team?

I believe in an open-door mindset, which is one should be always available for being reached out. With full transparency of my schedule, I'm clear that my calendar is always up-to-date so they should feel free to book any time slot. I am also active on our communication channels. When not available, I always give an estimation when I'll reach back.

Han Qin

Director of Engineering

How does the company support your career growth?

My managers have been extremely thoughtful and great listeners. They’ve helped steer my roles and responsibilities in a way that adds value to the company and also supports my personal goals and career growth.

Kiersten Abueg

Marketing Associate

What are Afterpay Perks + Benefits

Afterpay Benefits Overview

We play fair and reward you for doing the right thing. We pride ourselves on fairness and offer equitable and competitive compensation. You will receive medical, vision and dental insurance - 100% covered. You will enjoy working from our beautiful office space in San Fransisco and feel trusted to work flexibly, remaining connected to smart people in all our locations.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours

Additional Perks + Benefits

We have a pay for performance culture so you can expect to be rewarded for high performance. We pride ourselves on fairness and offer a competitive total reward package made up of salary, incentives and benefits including the opportunity to enroll in our share matching plan.

We have a strong focus on health and wellbeing at Afterpay as we aim to support you to succeed in both your career and personal lives, such as providing employees with a corporate membership to Headspace. We offer a wide range of insurance programs so you have the flexibility to choose what is best for you. Afterpay covers 100% of the employee cost and 75% of the cost of your dependents.

We value diversity and a collaborative and inclusive environment where everyone feels they belong is important to us.

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