Principal Product Manager, Personalization at Udemy

| San Francisco
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As a product manager for Personalization, your mission will be to enable Udemy to reach, convert, & retain existing and potential users profitably and at scale through existing and new technical initiatives. Success requires a passion for building great products and enthusiasm for leading high performing teams, working in partnership with engineering, multiple data science, marketing, and business development stakeholders in an Agile & Lean product delivery environment, leading the creation and enhancement of capabilities through the entire product lifecycle – from strategic planning through tactical execution and post-launch measurements. We are seeking a combination of strong vision, strategic leverage, team leadership, and high-velocity execution.

Here’s what you’ll be doing:

  • Lead the strategy, prioritization, and execution for new and existing marketing channels (Onsite, Push, Email, and more), tools, and initiatives that support the marketing team - be their advocate
  • Scale our marketing efforts by building or buying tools to enhance our product offering to our end users (Email, Campaign Management Platform, Customer Data Platform, Digital Asset Management, and more)
  • Define, monitor and measure product metrics and KPIs, incorporate learnings into product definition and development process
  • Build an in-depth understanding of our B2B and B2C customers, internal users, integrations, systems, API’s, marketing tools, and channels
  • Drive cross-functional collaboration to deliver successful products and/or features
  • Communicate product vision to senior management and various stakeholders

We’re excited about you because you have:

  • BA/BS required or equivalent
  • You have a passion for Martech
  • 5+ years of product management experience in building and shipping products for cross-functional marketing and product teams
  • Minimum of 2+years experience managing product managers
  • Communicate performance to marketing team leadership and other stakeholders to promote a shared understanding of performance marketing strategy, ROI, and opportunities
  • Experience shipping production-scale machine learning-powered products
  • You have great attention to detail but base your strategy on the big picture objectives.
  • You understand how technology can solve customer problems and can engage in the details with the engineering team to find simpler solutions
  • Knowledge of agile development methodologies and tools
  • An intuitive understanding of the differences between traditional software and data product development cycles
  • Passion about the education space and the problems we are solving
  • Comfortable collaborating with local and remote Product and Engineering teams (Ireland and Turkey)

Nice to haves:

  • BA/BS in Computer Science or related technical field is ideal
  • Experience with delivering products for two-sided marketplaces/platforms
  • Experience with SQL for pulling and analyzing data
  • Experience with ML/AI

ABOUT UDEMY
We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.
Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), and São Paulo (Brazil).
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • HiveDatabases
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

SOMA

An Insider's view of Udemy

How would you describe the company’s work-life balance?

I’ve been really impressed by the work-life balance at Udemy. Each team has the freedom to choose a schedule and system that works for them. Everyone is committed to the success of their team and Udemy as a whole, and this flexibility and trust enables each of us to work in a way that helps maximize our impact.

Katie

Full Stack Web Development Software Engineer, Instructor Loyalty

How do you collaborate with other teams in the company?

As a member of the Marketing Efficiency Decision Science team, I help determine how Udemy can invest money efficiently. We partner with all levels of the Marketing and Finance teams to align our goals and drive implementation. We also work with the Data Products and platform team to ensure we utilize the most robust models and architecture.

Silvia

Data Scientist II

How does the company support your career growth?

Udemy provides me with daily opportunities to grow as an engineer. My manager genuinely cares about my career plan and professional growth. In every project that we’ve chosen for me to work on, I had the chance to improve my weaknesses and demonstrate my strengths. It is so important to feel valued at work, and Udemy has been doing a great job.

Duygu

Senior Staff Engineer

How do you make yourself accessible to the rest of the team?

My philosophy goes beyond normally scheduled one-on-ones, which I regard as simply guaranteed check points. I have a truly “interrupt me anytime” policy, so my staff feels comfortable enough to talk with me at any moment. My team is my work-family and, as with my own family, it is a top priority for me to be there to support them.

Justin

Senior Data Science Manager

What are Udemy Perks + Benefits

Culture
Intracompany committees
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
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