PagerDuty is interviewing, onboarding, and working 100% virtually at this time. As we look to the future, we plan to be distributed by design, meaning unless your job requirements make it necessary to be in a PagerDuty office, you may choose to work in-office, remotely, or hybrid. We’re focused on inclusion and employee well-being by building a culture that isn’t location specific, and gives equal opportunity to everyone—regardless of where you are working. 

Overview

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 13,800 customers and 700,000 users worldwide, including 60% of the Fortune 100. 

Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. 

We’re growing fast and looking for ambitious people who share our values and customer devotion mindset to join our high caliber team. 

From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

PagerDuty is looking for a Product Analyst who is passionate about data, analytics, and product research. PagerDuty Product Analysts are skilled, curious, and driven to find the right answers that will impact business decisions through analysis and formulation of critical insights. This role has high exposure within the company as you will often be working with senior leadership. Accordingly, strong communication skills will be key. 

As a Product Analyst, you will have a deep knowledge of the data analysis process, data analysis tools, and analytics best practices. You will work quickly and confidently while delivering high-quality output. You have a significant understanding of our business and product to employ the right methods and data to answer questions in hand. 

• You will be reporting to the Sr Product Analytics Manager, joining a quickly growing team of Analysts.
• You will own data and analytics support to one of our product teams.
• You will query our Snowflake data warehouse to conduct exploratory data analysis to uncover valuable insight.
• You will analyze the nature of our users and accounts to monitor engagement and discover churn risk.
• You will help with strategic product planning.
• You will collaborate closely with Product Managers, Data Engineers, and Growth Analytics.
• You will communicate findings to a range of roles: other Analysts; Product Management; and Senior Leadership.

• Advanced data analysis skills.
• Passion for learning and driving to an answer.
• Ability to turn data into answers to complex questions.
• Detail-oriented while considering the big picture.
• Comfortable with a fast-paced work environment and fielding responsibilities spanning multiple projects at any given time.

• Bachelor's Degree in an analytical discipline such as Mathematics, Statistics, Economics, or Engineering.
• 4 to 6+ years of professional experience as a Data / Business / Product Analyst or Consultant.
• Proficiency with SQL.
• Familiarity with an analytics programming language, such as Python or R.
• Proficiency with Business Intelligence (BI) tools for strategic reporting and analytical exploration.

• Fluency with SQL, particularly in the Snowflake environment.
• Proficiency with Python or R to dive deep into data to discover the properties of metrics, calculate marginal effects, and assess statistical significance.
• Proficiency with a cloud-based BI tool such as Periscope or Mode.
• Familiarity with A/B testing.
• SaaS / Startup Background.

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty Offers

We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports all of our people and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:

• Competitive salary and company equity
• Comprehensive benefits package from day one
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Generous paid vacation time 
• Paid holidays and sick leave
• Paid employee volunteer time - 20 hours per year
• Bi-annual company-wide hack weeks
• Mental wellness programs

About PagerDuty

PagerDuty is a digital operations management platform that empowers the right action, when seconds matter.

For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.

At PagerDuty, we believe you do your best work in a culture that fosters inclusion, well-being, and innovation. As a Dutonian, you will have ample opportunities to advance your career and connect with colleagues: virtual all hands calls, learning & development programs, bi-annual hack weeks, volunteering events, ERGs (employee-run groups focused on cultivating a sense of belonging for all) - there’s something for everyone. Learn more on Instagram, @pagerdutylife.

The questions posed in the following voluntary questionnaire are required under applicable laws and cannot be edited by PagerDuty. Although you may not see your identity reflected in the dropdown response options and feel unseen, you are encouraged to bring your full self as a candidate and a Dutonian.

Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, parental status, veteran status,  disability status, or other characteristics protected by applicable laws.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.PagerDuty uses the E-Verify employment verification program.