About the Role

This role can be based in the Chicago or San Francisco office.

At Chime, we believe in the power of our product to help people lead healthier financial lives. Our risk team is tasked with keeping our members’ accounts safe, providing them uninterrupted access to their money, and minimizing the company’s risk exposure and fraud loss. We are looking for a Product Lead to help build the future of identity for Chime members. You will help build the team team that will be responsible for delivering the roadmap for authentication, identity verification, KYC, and other identity initiatives. You will partner with risk operations, engineering, and data science teams to build, test, execute, and iterate new and existing product solutions that protect our members, keep Chime compliant, and create a world-class experience for our members.

You will drive decision-making through customer insights, quantitative analysis, and collaborating with other stakeholders. You will own the end-end strategy, roadmap, and execution of Identity. This includes, but is not limited to infrastructure, product experience, collaboration with operations, and engineering roadmap. You bring deep empathy but can effectively prioritize with limited resources.  You have a growth mindset and want to be challenged. You have a high bar and want to be a difference-maker in the organization. You’ll bring a sense of urgency that matches the incredible opportunity we have ahead of us.

In this role you can expect to

• Define the vision and mission of the Identity team and build a world class organization
• Own and drive the product roadmap for our Identity team to protect our members, keep Chime compliant, and create a world-class experience for our members.
• Strategize, develop, and build upon solutions with data science and engineering to combat ever-changing fraud attack patterns
• Collaborate with other product and operations teams to scale with Chime’s fast growing member base
• Evangelize risk initiatives across Chime 
• Engage the risk community by participating in meet-ups, conferences, and other industry initiatives to stay up to date on best practices
• Do things that don’t scale and iterate towards minimum-loveable-products that allow us to test our hypotheses while delivering a quality customer experience.

To thrive in this role you 

• 6+ years experience as a product manager with preference in Identity or Trust & Safety
• 2+ years managing and leading teams
• Strong customer empathy and experience shaping product direction and execution based on customer needs
• Strong data analytical skills and experience with machine learning and AI methodologies
• Empathy for users and a drive to discover and resolve their pain points 
• An owner’s mindset - you don’t shy away from the hard stuff
• Experience at a fast-growing startup in a cross-functional environment
• Passion for our mission: helping members lead healthy financial lives
• Strong collaboration in team environments but able to act quickly as the decision-maker

A little about us

Chime is the largest and fastest-growing player in the challenger-banking space. We facilitate accounts through mobile and online banking technology in the U.S. for millions of members (on behalf of partner banks, with no physical branches). We’re a technology company relentlessly focused on helping our members achieve financial peace of mind, which is why we offer access to bank accounts that don’t charge a ton of traditional bank fees, give members early access to their paychecks, and enable them to grow their savings automatically.

We’ve built one of the most experienced leadership teams in Fintech and we were recently valued at over $14.5B. What’s more, we’ve raised over $1B in funding from several investors, such as DST, Coatue, Tiger Global, General Atlantic, Iconiq, Dragoneer, Menlo, Whale Rock, Access, Forerunner, Crosslink, Cathay and aCrew.

What we offer

• 💰 Competitive salary based on experience
• ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
• 📝  Quarterly stipend to spruce up your home office 
• 🏝  Generous vacation policy and company-wide Take Care of Yourself Days 
• 🖥  Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights etc., and delicious snack boxes, too!
• 💚  A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service

We know that great work comes from great, and inclusive, teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members, and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with federal, state, and Cook County ordinances.If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice