Product Lead, Pay Friends
Chime is the largest and fastest-growing challenger banking company in the U.S., with over 5M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically. And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone.
We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you.
About the Role
At Chime, we believe in the power of our product to help people lead healthier financial lives. Our Growth team is on a mission to get our product in the hands of the next 10 million members. We focus on how we can improve the experience to remove barriers for people to use Chime.
Chime was founded on the principle of removing complexity and fees from traditional financial services. We believe that we can apply this principle to break down the barriers of sending and receiving money online and build a fast, intuitive, and fun product experience.
We are looking for a Lead Growth Product Manager to focus on our Pay Friends product to accelerate the growth of our business and change the way people send and receive money online. You will drive decision-making through customer insights, quantitative analysis, and AB testing. You will own the end-end strategy, roadmap, and execution of Chime Pay Friends. This includes, but not limited to infrastructure, product experience, marketing strategy, and Engineering roadmap.
You bring deep empathy but can effectively prioritize with limited resources. You have a growth mindset and want to be challenged. You have a high bar and want to be a difference-maker in the organization. You’ll bring a sense of urgency that matches the incredible opportunity we have ahead of us.
- Own and drive the strategy for Chime Pay Friends
- Design experiments, tactics and timeline for initiative required to drive adoption
- Lead the ideation, technical development, and launch of innovative features
- Establish shared vision across the company by building consensus on priorities leading to product execution
- Embrace the testing process: form and validate data-driven hypotheses for accelerating member acquisition, retention and revenue.
- Perform quantitative and qualitative research to identify product opportunities and prioritize your roadmap
- Ship minimum-loveable-products that allow us to test our hypotheses while delivering a quality customer experience
- Inform product decisions with quantitative and qualitative data on user behavior and experimentation (e.g. a/b testing, survey data, usability studies).
- Rapidly iterate on services using customer feedback
- Define and analyze metrics that inform the success of products/experiments
- Capture insights from growth experiments successes and failures, and communicate them to the broader team
- Partner with marketing, risk, compliance, engineering, design, QA, and analytics teams to build software collaboratively and inclusively
- 5+ years experience as a product manager
- Experience managing and integrating a diverse set of partners and processes into a cohesive product
- Prior experience in Growth, online Send Money products and/or MBA a plus
- Strong analytical skills, competence in SQL, and experience with tools for doing data analysis
- An owner’s mindset - you don’t shy away from the hard stuff
- Experience designing intuitive mobile user interfaces and executing product plans with a well-defined process
- Experience conducting user research to educate product design
- Empathy for users and a drive to discover and resolve their pain points.
- Experience at a fast-growing startup in a cross-functional environment
- Passion for our mission: helping members lead healthy financial lives
- Strong collaboration in team environments but able to act quickly as the decision-maker
What we offer
- Competitive salary based on experience, with medical and dental benefits.
- Free snacks and drinks, plus weekly catered lunches.
- Flexible vacation policy.
- Monthly happy hours and company events.
- Dog-friendly office.
- A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank.
We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.