Product Lead

| San Francisco
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About Rippling

Rippling is the first way for businesses to manage their HR & IT — from payroll and benefits, to employee computers and apps — all in one, modern system. 

In just 90-seconds, a company can set up (or disable) an employee’s payroll, health insurance, work computer, and third-party apps, like Gmail, Microsoft Office, and Slack. It’s the only platform that truly unifies every employee system, and automates all of the administrative work. 

Rippling is headquartered in San Francisco and has raised over $200M from top-tier investors, including Founders Fund, Greenoaks Capital, Coatue Management, Kleiner Perkins, and YCombinator.

About the Product Team

The product team owns Rippling’s product direction, defining what to build in order to solve customer problems in a way that allows us to succeed as a business. We do this by distilling insights from key stakeholders across the company, user research, product-generated data, and competitive analysis. These insights allow us to prioritize the features that we work on, which we define end to end with our design and engineering counterparts, to create a product roadmap. As the features on this roadmap get developed, we partner with the appropriate teams to make sure that they are properly launched and are set up to be successfully sold, serviced, and supported. We iterate on these features using data and customer feedback to make sure that they fulfill and surpass the goals we had when we decided to build them.

About the Role

This Product Lead will own the cross-product experience of clients as they onboard into Rippling, increase their adoption on the platform, renew existing subscriptions, and eventually off-board. This role will also be responsible for the internal tools required by different internal teams (Sales, Implementation, and Customer Success) to support these different moments in the client life cycle. Lastly, this individual will ensure that all revenue related to these contracts, renewals, and up-sells is properly communicated to the end client as well as Rippling’s internal finance team. 

What You'll Do:

  • Ensure that Rippling's newest customers are able to set themselves up for success by onboarding onto our platform through a streamlined and personalized experience
  • Partner with Growth Marketing to increase customer understanding and adoption of the Rippling platform
  • Identify and build out relevant up-sell experiences within the product to increase existing customer ARR
  • Go beyond just shipping new products, you obsess about continuous product improvement and can optimize for shipping a portfolio of small, medium and large releases
  • You’re a creative product thinker who loves collaborating across the company with engineering, design, marketing, and sales
  • Do whatever it takes to make your product and team successful, no matter how big or small the issue may be
  • Adept at synthesizing ambiguous inputs into solid action plans
  • Define and analyze metrics to guide product development

Qualifications:

  • 5+ years of Product Management experience
  • Self-starter with a bias towards action
  • Ability to thrive in a fast-paced environment
  • Owned a successful product from inception to launch
  • Strong ability to motivate and inspire people to do their best work
  • Relentlessly focused on customers’ needs
  • Exceptional interpersonal communication, relationship management and organizational skills
  • Deep analytical, prioritization and problem solving skills           

If you don’t necessarily meet all of the requirements listed here, we still encourage you to apply because skills can be used in lots of different ways, your life experience is equally important sometimes.

Benefits: 

  • Medical, Dental, Vision, FSA, HSA, Commuter, Life and Disability Benefits 
  • Uncapped PTO
  • Flexible work hours
  • Generous parental leave
  • Transgender health insurance coverage
  • Great compensation package (salary, equity)
  • Meeting-light culture
  • Onsite meals

Even if you don’t meet all of the requirements listed here, we still encourage you to apply. Skills can be used in lots of different ways and your life and professional experience may be relevant beyond what a list of requirements will capture.

Rippling is an equal opportunity employer.

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Location

Rippling is just a two-minute walk from the Montgomery BART station. We're surrounded by many coffee shops, restaurants, and bars!

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