About us:

Grand Rounds is a tech-driven healthcare company dedicated to raising the standard of healthcare for everyone, everywhere. By harnessing the power of technology, we connect nearly 6 million members to top-rated doctors and data-driven insights to make better informed healthcare decisions. Driven by premier thought leaders in patient care, technology, and business since 2011, our team of 800+ proudly serves Walmart, Costco, Salesforce, and over 140 of America’s top employers as a free employee benefit. Chosen as a 2019 Best Place to Work by Glassdoor and a UCSF Digital Health Award winner for Employer Wellness, Grand Rounds thrives at the forefront of technology-driven healthcare innovation.

About the role:

We are looking for a Product Manager for our Care Services team, in the Complex Care & Care Delivery group. The Care Services team is responsible for the design, delivery, and success of all clinical, administrative and financial services provided by our Care and Clinical Organization.

As a product manager on the Care Services team, you will design services that are high quality, outcomes-oriented and personalized for our members, and deliver value for our customers. You will own tools that enable those services to be delivered efficiently and effectively. You will constantly be thinking about how those services are designed to be preferred by our members and how they compete in the market. To accomplish these goals, you'll partner with other product, engineering, and operational teams inside Grand Rounds to use data in new and novel ways; to optimize service delivery workflows; to automate and streamline tasks; to understand market requirements, and to reinforce practices to deliver the highest quality care.

You will be responsible for all services delivered by our Care Team: financial, administrative, and supporting clinical care. You will partner often with the Care Services PM responsible for Clinical services.

*We are headquartered in San Francisco but this person can sit anywhere in the US.

Responsibilities:

• Defining the frameworks and KPIs that govern success for your area of ownership on the Care Services team. These are tied back to our company's objectives
• Defining the short, medium, and long term vision, strategy, and roadmap for your area of ownership. You understand how your plan aligns with our team and organization's plans.
• Being the subject matter expert on your users, stakeholders, and market performance of your service lines.
• Driving the entire product lifecycle for your area: from service conception, specification, development, acceptance testing, launch, and training. You will lead rituals inside of that development cycle, including sprint planning, retrospectives, and demos.
• Owning your performance indicators: the definition, measurement, and progress. 
• Building relationships with our users and stakeholders that facilitate the highest quality collaboration and service design across our teams. 

Qualifications:

• 3+ years experience as a Product Manager
• Experience designing services, inclusive of technology and operational design
• A strong track record of leading impactful products from conception to launch
• Comfortable building on top of platforms like CRMs and Electronic Health Records
• Experienced working across multiple engineering teams, internal and external, including application developers, web and mobile web engineers, implementation partners.
• Healthcare experience is a bonus.
• Passion about the delivery of care, as well as the experience of receiving it, is ideal.

You are:

• Outcomes oriented and relentless in owning your area
• Analytic and structured in your thinking
• A strong listener and communicator
• Comfortable with ambiguity and frequent change
• A self starter
• Instinctively curious & questioning
• Empathetic with those delivering care
• Passionate and empathetic for how individual receive and deliver care

#LI-SF1

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Grand Rounds is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.