Product Manager, Pay Friends
About the roleÂ
At Chime, we believe in the power of our product to help people lead healthier financial lives. We are on a mission to get our product in the hands of the next 10 million members. The Growth team focuses on improving the broader product experience to remove barriers for new people to become Chime members and to increase engagement with our existing member base.Â
We are looking for a Product Manager to join the Pay Friends Product team to help accelerate the growth of the business and change the way people send and receive money through Chime. You will work closely with the Head of Product, Pay Friends on the execution of product roadmap and contribute to the longer term product strategy. Working with our User Research and Analytics teams, you will apply a data driven product development approach with customer insights, quantitative analysis, and A/B testing.Â
The scope of work includes, but not limited to, optimizing the existing Pay Friends product experience, developing the next set of new features that solve our members needs, working on infrastructure requirements, and helping to enable the product marketing strategy. You bring deep consumer empathy but can prioritize effectively with limited resources. You have a growth mindset and want to be challenged. You have a high bar and want to be a difference-maker in the organization. You’ll bring a sense of urgency that matches the incredible opportunity we have ahead of us.
In this role, you can expect to Â
- Lead the ideation, technical development, and launch of innovative features
- Design experiments, tactics and timeline for initiative required to drive adoption and increase engagement
- Establish shared vision across the company by building consensus on priorities leading to product execution
- Embrace the testing process: form and validate data-driven hypotheses for accelerating member acquisition, retention and revenue.
- Perform quantitative and qualitative research to identify product opportunities and prioritize your roadmap
- Ship minimum-loveable-products that allow us to test our hypotheses while delivering a quality customer experience
- Inform product decisions with quantitative and qualitative data on user behavior and experimentation (e.g. a/b testing, survey data, usability studies).
- Rapidly iterate on services using customer feedback
- Define and analyze metrics that inform the success of products/experiments
- Capture insights from growth experiments successes and failures, and communicate them to the broader teamÂ
- Partner with marketing, risk, compliance, engineering, design, QA, and analytics teams to build software collaboratively and inclusively
To thrive in this role, you have     Â
- 2+ years experience as a Product Manager on consumer-facing mobile engagement products
- Prior experience in Growth, P2P payment products and/or an MBA is a plus
- Strong analytical skills, competence in SQL, and experience with tools for doing data analysis
- An owner’s mindset - you don’t shy away from the hard stuff
- Experience designing intuitive mobile user interfaces and executing product plans with a well-defined processÂ
- Experience conducting user research to educate product design
- Empathy for users and a drive to discover and resolve their pain points.Â
- Experience at a fast-growing startup in a cross-functional environment
- Passion for our mission: helping members lead healthy financial lives
- Strong collaboration in team environments but able to act quickly as the decision-maker
A little about us
We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances.Â
Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!
We've built one of the most experienced leadership teams in Fintech and were recently valued at over $14.5B. We've raised over $1B in funding from leading investors including DST, Coatue, Tiger Global, General Atlantic, Iconiq, Dragoneer, Menlo, Whale Rock, Access, Forerunner, Crosslink, Cathay, aCrew, and others.Â
What we offer
- đź’° Competitive salary based on experience
- ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
- 📝 Quarterly stipend to spruce up your home officeÂ
- 🏝 Generous vacation policy and company-wide Take Care of Yourself DaysÂ
- đź–ĄÂ Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
- 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service
We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.Â