Product Manager, Sales Systems at Miro

| San Francisco
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Miro is looking for an exceptionally motivated GTM Systems Product Manager with razor sharp analysis skills to help our GTM Systems team in our journey to reimagine our tools and processes, and become a truly customer-centric and focused organization that puts the voice and the needs of the customer(s) at the core of whatever we do. Working closely with our GTM leaders, individual marketing and sales and success stakeholders and cross-functional business partners, you will focus on implementing scalable processes and tools to help drive productivity and as well as the company’s growth. This role will also ensure long term stickiness and relevance, and extraction of ROI, from the tools & systems enhancements we make available to our global Go-to-Market teams. This is an individual contributor role that requires a deep understanding of sales and marketing processes, exceptional analytical skills, bias toward action, strong collaboration and communication skills. It will directly impact the scalability of our Go-to-Market organization and the acceleration of Miro’s growth and to achieve its vision and goal.

Our Business Technology team sets and drives key business initiatives across the company. We complement and support growth, sales, success and marketing teams with business systems and tools development.

What you’ll do
  • Own the vision for Marketing and Sales technologies and ensure that it aligns with the overall product and company vision.
  • Bring a strong knowledge of Sales and Marketing technology capabilities to advise when existing system functionality can be leveraged vs. custom build options
  • Partner with Marketing, Sales and Product to build in-depth knowledge of our Go-to-Market systems landscape & business processes to better leverage our current tools and identify key opportunities for improvements.
  • Collect requirements, formulate business cases and assist with prioritization and feedback collection
  • Assist with project scoping, business analysis & business testing beginning from ideation to execution.
  • Drive process and business systems improvements by crafting business requirements, managing subsequent cross functional request intakes and execution of end-to-end processes for Marketing and Sales initiatives.
  • Manage risks, communicate project updates including timelines, risks, changes, and dependencies.
  • Lead as a cross functional liaison to ideate scope and gather buy in
  • Represent the needs of the Marketing and Sales teams in cross-functional process and project work
What you'll need
  • 4+ years of previous Product Manager, Agile Product Owner, Business Owner, or Business Analyst experience specifically in the areas of Sales, Success or Support systems or related environments 
  • Working understanding of API, integrations and workflow orchestrations
  • Experience with sales and support systems, customer relationship management tools, and related systems
  • Experience in data analytics to understand the data quality in the systems you manage and how to systematically improve the quality of the data
  • Experience in developing and/or executing sales and marketing technology programs, with experience around needs assessment and systems rollout in the sales and marketing space.
  • Strong aptitude for marketing & sales methodologies, processes & project management
  • Excellent communication skills with an ability to work at all levels of the organization
  • Ability to understand complex product functionality, design and technical issues, in order to drive the right priorities, trade-offs, and resolutions
  • Prior experience in Agile/sprint development workflows preferred
  • Intellectual curiosity, ability to roll sleeves up and get work done
What’s in it for you
  • Excellent health benefits that include medical, dental and vision
  • Flexible time off
  • Catered lunches + free snacks and drinks
  • Team outings 
About Miro

Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies. With over 5 million users and 20,000 paying customers, Miro is trusted by Dell, Cisco, Salesforce, PWC, EA, and many more global companies of all sizes.

At Miro, we are a team of dreamers. We look for individuals who dream big, work hard and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves everyday. If this sounds like something that excites you, we want to hear from you!

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Technology we use

  • Engineering
    • JavaLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • SpringFrameworks

Location

We are located in the trendy SOMA district of San Francisco with plenty of bars and restaurants in the surrounding area!

An Insider's view of Miro

How would you describe the company’s work-life balance?

Just as important it is to get projects out the door, it’s equally important to make sure you’re taking care of yourself. At Miro, we have unlimited PTO. We’re a high performing group, and with that, we see it is equally valuable to do self-check-ins, making sure we’re able to bring our best self to work. I’ve seen so many examples of this. What’s

Casey

Enterprise Marketing Programs Manager

How do you collaborate with other teams in the company?

The Business Operations team at Miro sits under Revenue, but is a resource for the full organization. This means we end up working on programs across the organization- with all departments and at all levels. For example, right now I am working on a company planning initiative with the executive team and on a program to standup our outbound sales mo

Maggie

Business Operations Manager

What are some things you learned at the company?

At Miro I’ve had the opportunity to apply agile practices to how I build and ship partner programs. It’s given me the opportunity to use our product to build programs that add real value to our communities. The work varies from relevant, topical campaigns to long-term sustainable growth initiatives.

Himali

Sr. Manager, Partner Programs & Marketing

What is your vision for the company?

We are building a company that we hope will outlive us for generations to come.

Grisha

VP of Operations

What are some things you learned at the company?

At Miro, I’ve learned new skills to help me and the team collaborate effectively across our geographic hubs, such as remote working strategies, technical collaboration systems, and agile planning. Working with people from so many different backgrounds around the world has been incredibly rewarding.

Josh

Sr. Manager, Business Operations

What are Miro Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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