Product Manager, Self Service
About the role
We’re looking for a Product Manager to support our new Self Service team! You will be joining as an early leader on a growing team. You will bring an exceptional user-centric consumer product approach, and desire to solve deeply personal user-problems to deliver value to millions of everyday Americans. You will drive and innovate on one of the core day-to-day consumer experiences at Chime - helping members resolve issues encountered with their account or funds! We care about building a team of people who get excited about rolling up their sleeves, understanding our members, and helping further our mission of creating financial peace of mind 💚
Product Managers at Chime are cross-functional leaders, charting the course not just for the technology and member experience, but for the success of our entire business. You’ll collaborate with a team of passionate Product Managers, Designers, Engineers, Analysts, and Researchers, as well as many other cross-functional partners. Together you will uncover member problems & business opportunities, build strategy, develop roadmaps, and deliver new member-value by helping millions of Americans get ahead.
This job cannot be performed in the state of Colorado
In this role, you can expect to
- Lead the ideation, design, technical development, and launch of innovative mobile features
- Define priorities and manage the product roadmap to support our member in their time of need
- Become a member journey expert at Chime (e.g. fellow Chimers come to you to understand what issues our members face and when)
- Strategize, develop, and build upon solutions with data science and engineering to build best-in-class app experiences
- Be both member-centric and data-informed in your approach
To thrive in this role, you have
- 1+ year Product Management experience
- Strong customer empathy and experience shaping product direction and execution based on customer needs
- Passion for our mission: helping members lead healthy financial lives
- Analytical skills, familiarity in SQL, and experience with tools for doing data analysis
- Strong collaboration in team environments but also able to act quickly as the decision-maker
- Experience in a fast-growing cross-functional environment
A little about us
We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances.
Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!
We've built one of the most experienced leadership teams in Fintech and were recently valued at over $14.5B. We've raised over $1B in funding from leading investors including DST, Coatue, Tiger Global, General Atlantic, Iconiq, Dragoneer, Menlo, Whale Rock, Access, Forerunner, Crosslink, Cathay, aCrew, and others.
What we offer
- 💰 Competitive salary based on experience
- ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
- 📝 Quarterly stipend to spruce up your home office
- 🏝 Generous vacation policy and company-wide Take Care of Yourself Days
- 🖥 Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
- 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service
We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.
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