Product Manager - SMB Merchant Growth
Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.
Founded five years ago in Sydney, Australia, Afterpay has over 13.1 million active customers globally and more than 74,000 of the world’s best retailers around the world including Anthropologie, Revolve, DSW, GOAT, Finish Line, Levi’s, Mac Cosmetics, Ray-Ban and many others. Afterpay is on a mission to power an economy in which everyone wins.
Afterpay is completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.
We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.
The Opportunity
As Afterpay's Product Manager, SMB Merchant Growth, you'll build experiences to accelerate merchant growth at Afterpay.
75,000 merchants have already signed up with Afterpay - this role will help define product solutions to unlock Afterpay’s next wave of merchant growth in new and existing regions.
You'll will partner closely with engineering, design, analytics, sales, and operational teams to construct new product features to maximize merchant sign-ups and activations.
We are much more than our job descriptions, but here’s where you will begin….
• Lead ideation, design, and technical development of features that will empower merchants to onboard and activate Afterpay
• Work with merchant-facing operational teams to identity core pain points faced by small and medium-sized merchants
• Prioritize key initiatives and define success measures to drive merchant growth across regions
• Collaborate closely with design to pilot new user interfaces and experiences
• Launch A/B testing programs to optimize landing pages and other high-leverage experiences
• Work with data and partner teams to ensure that we have proper end-to-end instrumentation to measure and improve experiences
• Partner with cross-functional teams to implement features that support ongoing business priorities
• Write great user stories and product requirements documents to guide development teams
• Create and manage product roadmaps and backlog
• Work with dev leads on planning and sprint process
Who are you? (Qualifications)
Like us, you’ll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay.
• BS or BA
• 2 years of product management experience
• Excellent communication skills
• Bias to action. Ability to build relationships at all levels across the company and really learn what drives the business
Preferred Qualifications
• Familiarity with conversion funnels and growth product management
• Experience leading and working with geographically dispersed teams
• Be brave. Be curious. Be cool. Be humble. A sense of humor, a willingness to laugh at danger and an appreciation of the ironic are all pluses
How we reward you. We have a pay for performance culture so you can expect to be rewarded for high performance. We pride ourselves on fairness and offer a competitive total reward package made up of salary, incentives and benefits including the opportunity to enroll in our share matching plan.
We have a strong focus on health and wellbeing at Afterpay as we aim to support you to succeed in both your career and personal lives, such as providing employees with a corporate membership to Headspace. We offer a wide range of insurance programs so you have the flexibility to choose what is best for you. Afterpay covers 100% of the employee cost and 75% of the cost of your dependents.
We value diversity and a collaborative and inclusive environment where everyone feels they belong is important to us.
How to Apply: We don’t know what the future holds. That’s the exciting part; we show up and make it happen. If you’re brave, if you’re committed to doing the right thing and excited by this opportunity, click apply now!
Afterpay is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. All new team members, in addition to current staff, will temporarily work from home until it is safe to return to our offices