Product Manager, Talent Experience at Upwork

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Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is how.


As a two-sided marketplace, we must attract the world’s best talent and make Upwork a delightful and easy place to connect and work with clients. As a product manager, you own a big piece of the experience for freelancers and agencies from onboarding to finding work. You will use customer insights and data to build a results-oriented roadmap and work hands-on with design and engineering to execute, test and learn quickly. You will re-imagine how talent represents themselves, how they find and take advantage of job opportunities, and how they grow their earnings.

 Your Responsibilities:
  • You will work closely with design, engineering, data science, analytics and other partners in scoping different solutions, writing user-stories and preparing the organization for product launches
  • Test everything, take ownership of the results, track critical metrics and use them to drive decision-making about what's next
  • Tackle long-standing and difficult user problems by breaking down fundamental assumptions and going back to the basics
  • Build entirely new experiences that address the emerging needs of Upwork’s largest and most demanding customers.
  • Measure and improve user satisfaction measures on key talent experiences 

 

What it takes to catch our eye:
  • Experience working as a product manager in a fast-paced environment
  • Experience with building a roadmap, breaking it into experiments for testing hypotheses and working to execute with cross-functional teams - Marketing, Customer Success, Sales, and Operations.
  • Analytical chops for breaking down complex problems and solving them with data. Plus is having hands-on experience in querying databases.
  • Flexibility to adapt to constantly evolving goals and priorities.
  • Deep empathy for customer needs, frustrations, and aspirations. Familiarity with crafting user experiences and their impact on conversion funnels.

 

How to really knock our socks off:
  • You are able to build a sense of belonging for distributed teams
  • You have experience working with two-sided marketplaces, especially marketplaces with wildly diverse participants or offerings

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We’re a remote-first organization supported by offices in Santa Clara and Chicago, working together to create exciting remote work opportunities for a global community of professionals. 

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We build amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.

Check out our Life at Upwork page to learn more about the employee experience.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SymfonyFrameworks
    • TensorFlowFrameworks
    • VueJSFrameworks
    • Nuxt.js Frameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • GreenplumDatabases
    • redshiftDatabases
    • PrestoDatabases
    • SalesforceCRM
    • Oracle ResponsysEmail
    • MarketoLead Gen

Location

Our office is located off Highway 101 in the heart of Silicon Valley close to public transit hubs, including light rail, and numerous dining options.

An Insider's view of Upwork

What are some social events your company does?

I love how excited Upwork gets for the holidays. In December, we set up a Giving Tree for low-income households. On Thanksgiving, the leadership team serves employees lunch from the buffet table. My favorite event of the year, though, is Halloween. From in-office haunted houses to costume contests (dogs welcome!), it’s always a spooktacular time!

Elisabeth

Communications Manager

What's the biggest problem your team is solving?

My teams and I are challenged with the tasks of building our native applications across Mac, Windows, Linux, iOS, and Android. Integrating delightful user experiences into the apps requires heavy collaboration across the company and in the end, it’s rewarding to know that we are further enabling others to work from anywhere in the world.

Mike

Engineering Manager

How does the company support your career growth?

I've joined a companywide Leadership Program that includes weekly check-ins with a leadership/executive coach. If you express the interest and show that you have the drive, work ethic, and dedication; Upwork will support your growth. They really do put their money where their mouth is.

Akilah

Operations Manager, Talent Acquisition

How do you empower your team to be more creative?

My team works on the matching systems that connect talent with jobs. One fun thing we do is come up with names for all the different kinds of work that are done on Upwork. Are you a designer or an illustrator? Is that a framework or a library? We write the catalog of what’s possible on Upwork and it’s always growing.

Zack

VP, Engineering

How has your career grown since starting at the company?

I started out working on mostly tactical features to address minor, well-understood issues to improve the user experience. Over time I’ve had the opportunity to drive solutions for increasingly more complicated and ambiguous problems, learning a lot about how to better lead and work more effectively with cross-functional teams along the way.

Cary

Lead Product Manager, Match

What are Upwork Perks + Benefits

Upwork Benefits Overview

Upwork proudly offers a comprehensive set of benefits to ensure employees are able to bring their whole selves to work. To allow for that, we aim to deliver world-class offerings and perks that cover your medical, dental, vision, emotional and family well-being. If you are an active, regular, full-time employee working a minimum of 20 hours per week you are eligible for all lines of coverage.

Culture
Volunteer in local community
In addition to company organized opportunities, we offer paid time off for volunteering at your favorite local organizations.
Partners with Nonprofits
The Upwork Foundation is Upwork's social impact arm–our goal is to make sure the future of work is inclusive, especially for communities at risk of being left behind by changing technology.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Our employee resource groups include Up & Out (LGBTQ), Women at Upwork, Black Initiative Network, Que Tal (Latinx), Upwork Veterans, Upwork Family and Asian Professionals for Excellence(APEX) .
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Upwork employees can contribute up to $2,750 annually to their healthcare FSA and up to $5,000 annually for Dependent Care FSA for single or married filing jointly.
Disability Insurance
Disability insurance covers 66.7% of annual salary up to $10,000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Upwork offers dependent care flexible spending accounts. In addition, we offer a $100 monthly credit from Trusted for backup and emergency child care services.
Generous Parental Leave
Upwork provides employees time to bond with their newborn and family. We offer up to 12 weeks of fully Paid Parental Leave.
Remote Work Program
Our remote work program includes work from home on Wednesdays.
Family Medical Leave
For eligible employees, FMLA provides up to 12 weeks of unpaid leave for any circumstances regarding your personal health condition or to take care of a family member.
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free breakfast and lunch every day of the week.
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
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