Clever is the fastest-growing product in K-12 education, depended on by over 450 software companies and over half of America's schools. These organizations rely on Clever to put the best software in the hands of over 20 million students every day. Clever's job is to make this task incredibly simple, despite the complex legacies of the school system.

As the Product Success Manager, you will champion the voice of the customer to our product team and drive super smooth product launches by ensuring our customer-facing teams are informed and set up for success. You’ll continuously coordinate across our Customer Solutions, District and Application Success, Product, and Marketing teams to facilitate seamless cross-functional communication around product development. You will be accountable for ensuring that customer-facing teams are equipped to support every new Clever product launch in a way that delights our customers.

You will: 

• Champion the voice of the customer to product managers and the executive team. 
• Ensure communication among internal teams including Customer Success, Support, Product, Marketing, etc. Help Clever function as one well-oiled cross-functional team. 
• Contribute to launch plans to ensure customer-facing teams are represented.
• Coordinate with CS managers to collect, synthesize and prioritize product feedback from all customer-facing teams.
• Evaluate and communicate customer impact of all new products. 
• Train customer-facing teams ahead of product launches. 
• Collaborate closely with partners, peers, and stakeholders across Customer Success, Support, Product, and Marketing to ensure high-quality product launches both internally and externally.
• Leverage data to showcase areas where product improvements can improve the customer experience and drive down support ticket volume. Track these improvements over time.
• Create and update internal and external documentation to ensure customers and customer-facing teams are set up for success as the product changes.

You Should Have: 

• Impeccable project management skills: Able to juggle multiple workstreams, priorities, and stakeholders without missing a beat.
• Prioritization skills: Ability to distill themes from customer feedback, and determine what’s most important.
• Excellent written and verbal communication skills, and the ability to champion the customer voice to internal teams and executives. 
• Demonstrated capability of fast iteration and self-directed work. 
• Customer understanding and empathy: 2+ years in a customer facing role.
• Strong data analysis skills: You’re able to derive insights on what will help reduce customer pain, and make the product more usable. 
• Strong aptitude for quickly understanding complex technical concepts.