Product Trainer
Ecommerce infrastructure on the internet is fragmented and broken. Bolt is a world-class buying experience available for all online businesses. We're building a future where retailers can eliminate the massive operational overhead and technical debt associated with online checkout and payments, and where customers can buy instantly and securely across the internet. To solve such a large problem, we've put together an incredible team and are selectively adding to it.
As our first dedicated Product Trainer, you’ll be responsible for delivering training at scale to our expanding customer base. With Bolt’s portfolio of both enterprise and small business customers, you’ll run a mix of white-glove tailored training, and open-registration standardized training, to meet the needs of our different customer types. As a member of our Customer Education team, you’ll work closely with our Instructional Designer to build and refine training materials to deliver an amazing customer experience.
Responsibilities
- Deliver engaging, high quality live training sessions to new and existing customers, via virtual platforms and in-person as required (when in-person work resumes)
- Partner with Instructional Design to provide feedback and improve training materials
- Schedule, manage, and deliver open-registration and individualized training sessions
- Become an expert on Bolt’s products and features, able to answer complex questions during training sessions
- Measure success of training programs and report key performance metrics to the broader organization
Requirements
- 3-5+ years of experience delivering live training and evaluating training programs, ideally in a B2B SaaS environment
- Excellent communication and presentation skills
- Able to prioritize and effectively handle multiple projects and tasks concurrently
- Able to break down sophisticated technical concepts for non-technical audiences
- Ecommerce experience a plus
- Up to 25% travel may be required when travel resumes
Benefits
- Comprehensive health coverage: Medical, dental and vision
- Retirement plans
- Flexible PTO
- Paid parental leave
- Cell & Wifi stipend
- Work from home stipend
- Wellness stipend
- Competitive Pay
- Virtual team events
Bolt is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you have a disability or special need that requires accommodation, please let us know.