Senior Product Manager, Coaching and Training
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General Purpose: The Product Manager, Coaching and Training will be responsible to drive the development and execution of Corsair’s coaching and training offerings including:
- DIY
- Gaming
- Streaming
Position Summary, Responsibilities and Expectations:
- Product Management:
- Conduct quantitative and qualitative analyses on services and customers to drive actionable insights and recommendations.
- Drive end-to-end planning, design, development and delivery of new coaching and training offers across all channels, ensuring alignment on marketing, UX, with BUs, Finance, Support, and IT.
- Write business, marketing and technical requirements to enable various use cases.
- Ensure coaching and training SKUs are up to date, relevant and pricing is appropriate.
- Develop new bundle offers based on customer needs, market trends, or new partnership opportunities.
- Synthesize internal (e.g., customer, products/services, and financial) and competitor data and parlay into actionable initiatives and outcomes.
- Track KPIs and actual results vs forecasted to inform iterative process and optimize on the offer design.
- Create and lead implementation plan for offer design changes, addressing resource needs, timing, and risks
- Obtain buy-ins from all stakeholders and drive vision into action and results
- Identify and address any process design gaps with services delivery
- Own relationships with existing and potential third-party products/services partners to collaborate on offers
- Build reporting, dashboards, and visualizations, monitor and understand performance along key KPIs
- Partner with eCommerce, Marketing and other BU teams to ideate and deliver optimal plans
- Solid project management experience, mapping out people, process, and technology requirements for seamless execution of short/long-term initiatives
- Report to VP, Software & Services
Essential Skills and Experience:
- 5-7 years of relevant experience:
- Demonstrated history of successfully developing and bringing new product / services offerings to market
- Internet and retail experience strongly preferred
- Gaming and streaming market experience is valuable, but not required
- Thorough understanding of P&L, breakeven & sensitivity analysis
- Undergraduate degree and MBA or equivalent experience.
- Leadership Skills:
- Track record on building business plans and executing them
- Ability to identify, prioritize critical vs important impact initiatives:
- Strong analytical deduction and diagnostic ability to find and solve problems
- Demonstrated strong business judgment and decision making skills
- Proven success managing people and projects, working across teams, and driving performance in a cross-functional environment
- General Skills:
- Experience leveraging web analytics
- Proficiency in multi-dimensional databases
- Team player with strong interpersonal skills. Ability to build relationships of trust and manage professionals in both direct and indirect reporting capacities.
- Detail orientation required. Ability to quickly identify issues and develop a recommended plan of action to address.
- Self-starter with the ability to streamline executive decision making and effectively manage concurrent projects and teams.
- Strong communication skills:
- Deliver content feedback and articulate implementable strategies to make coaching and training content and services better
- Presentation and interpersonal skills with the ability to communicate complex concepts clearly and persuasively across audiences at varying levels of the organization
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