Senior Product Manager (E-commerce) at RingCentral

| San Francisco
Sorry, this job was removed at 7:10 a.m. (PST) on Tuesday, November 30, 2021
Find out who's hiring in San Francisco.
See all Product jobs in San Francisco
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

What if you could change the way the world communicates?  

What if you had the freedom of a startup and the resources of a global enterprise? 

You’d break new ground. Raise the bar for performance. And do career-defining work.  

That’s exactly the kind of environment we’re building together at RingCentral. 

RingCentral's cloud-based communications platform connects more than 2 million users around the world, in ways that bring people, ideas, companies and customers together.  

The Innovation team is the engine that makes RingCentral go. From Product Management to Engineering to UX/UI to CloudOps, this is the place where the biggest ideas in cloud communications are encouraged, developed, and delivered. If there’s a better way to bring people together, RingCentral Innovation is finding it, iterating on it, and sharing it with the world. 

We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably! 

RingCentral surrounds you with elite technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together. 

Our Product team develops and leads features, interfaces and designs that set our applications apart. You drive strategy and development and your technical expertise will help our platform deliver the look, feel and function that redefines the way the world communicates. 

As the Senior Product Manager, E-Commerce, you will have the day-to-day product management responsibility for the RingCentral E-commerce solution. Collaborate with marketing, sales, finance, business partners, UX/UI, IT and engineering teams to define and prioritize the roadmap initiatives for the E-commerce solution. Create detailed requirements for engineering and create enablement collateral (such as use case presentations and feature notes) for the E-commerce system. You will be able to synthesize both technical and business information and present implementation needs and options confidently. 

Must-Have: 

  • Ability to synthesize both technical and business information and present implementation needs and options expertly. 

  • Help developing short, mid and long-term roadmaps to deliver features to help increase conversion rates and ARPu 

  • Assist marketing in improving analytics and help drive success in major E-commerce KPIs 

  • Engage with multiple business partners to ensure requirements and stories are assembled 

  • Help translate requirements and stories into Engineering specifications alongside development teams 

  • Own and deliver the roadmap to promote user personalization to increase adoption and drive monetization  

  • Create compelling G2M and sales education material (e.g., feature descriptions, use case diagrams, white papers etc.) 

  • Become of a champion of latest and greatest web analytics and conversion tools 

  • Ability to collaborate closely with UI/UX designers to create compelling human centered design 

Qualifications:  

  • 5+ years of product management / engineering experience in the domain of E-commerce solutions 

  • Rich domain knowledge of enterprise and telecom E-commerce systems and integrations 

  • Hands-on experience with Enterprise-level E-Commerce platforms, e.g. Oracle ATG, Adobe/Magento Commerce, Hybris, and IBM Websphere 

Nice-to-Have: 

  • Knowledge of cloud voice, video, and messaging communication products 

  • Wicked smart and have a strong bias for action and results 

  • User-focused problem solver with ability to translate user feedback and usage data into requirements 

  • Excellent written, oral, and presentation abilities 

  • Capable of taking sophisticated issues and making them simple for customers and partners to understand 

  • Track record of owning the entire product life cycle 

  • Experience in SaaS and subscription-based licensing models 

  • Experience in Agile Development Methodologies 

  • Experience in working with and leading remote teams 

Benefits and Amenities:  

  • Full-time remote (anywhere in US / Canada) 

  • Comprehensive medical, dental, and vision 

  • Flexible PTO 

  • 401K match and ESPP 

  • Complimentary lunch, and fully stocked break rooms 

About RingCentral 

RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.  

RingCentral is headquartered in Belmont, California and has offices around the world.  

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

#LI-BD1

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • SalesforceCRM
    • MarketoLead Gen

Location

Our Belmont office is our global headquarters and largest US office. Nestled in the hills of Silicon Valley we're surrounded by the buzz of technology with San Fransisco at your doorstep.

An Insider's view of RingCentral

What are some social events your company does?

Outside of holiday festivities, the biggest program is RingCentral Spirit Week in October. Events are planned for everyday of the week and include interactive webinars, global relay runs, philanthropic giving as well as plain ol' fashion fun. We always has a lot of pride, but this week in particular the orange and blue really shine through!

Allyson

Employee Programs, Manager

What projects are you most excited about?

The diversity initiatives I'm most excited about is a values-based interview for prospective folks. Enabling diverse candidates means having diverse interview panels that reflect the company. These will help candidates and hiring managers ensure that there's a values alignment, which is much more prudent than a "culture fit."

Jedd

Diversity Associate

What’s the vibe like in the office?

Working on my team is really fun! It’s very supportive, we help each other out as much as possible. I was able to work on something, have it built, and use it every day - that’s what I like about it here.

Berto

UX/UI Designer

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

Say hello to possibilities.

RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. We know our employees power our success and truly value putting our employees' health, wellness and opportunity, first. We value and foster career development, providing leadership training, education, workshops, and coaching for all employees. In addition, we offer flexible PTO and wide range of wellness programs to keep our employees well balanced and refreshed.

Along with our employee stock purchase plans (ESPP) and stock options, RingCentral offers competing health, vision, dental, disability, life and pet benefits to keep you (and your fur friends) at your best! Our employees also receive access to Rethink - a global benefit providing tools and resources specializing in care for children with learning, social or behavioral challenges. We champion all of our working parents and families with paid parental leave and new parent gift bags.

- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
- 401K match and ESPP
- Flexible PTO
- Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
- Paid parental leave and new parent gift boxes
- Pet insurance
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Rocket Lawyer services that provide legal advice, document creation and estate planning
- Employee bonus referral program

Culture
Volunteer in local community
Through our CSR program, RCause, we take pride in our commitment to inclusivity, sustainability, and giving back to our communities. We offer employee matching and Volunteer Time Off.
Partners with Nonprofits
At RingCentral, we partner with nonprofits that drive impact towards environmental sustainability, social impact and responsible governance.
Friends outside of work
Eat lunch together
Intracompany committees
Our culture values employee-led committees and groups that host fun and engaging events ranging from yoga classes, radio shows, cooking classes and more!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
In purposeful collaboration with our hiring team, our DEI leaders focus on creating a diverse, unique and inclusive environment that reflect across our employee base and management team.
Unconscious bias training
Our dedicated Learning & Development initiatives include Unconscious Bias AND Diversity & Inclusion training which are core to our mission in fostering, educating, and building our inclusive workforce
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
From Black Lives Matter, Women leaders, Pride, Hispanic heritage, Pan-Asian Network & more, these employee-led ERG’s are a unique part of our culture that we take pride in supporting and growing.
Hiring Practices that Promote Diversity
Our active hiring practices don’t discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital or veteran status.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
RingCentral employees can contribute up to $5000 annually for Dependent Care FSA and up to $2750 for Health Care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy can cover up to 50% of out of pocket expenses.
Wellness Programs
Our wellness programs include fitness and yoga classes, meditation and nutrition sessions and more, to keep all our employees feeling their best!
Onsite Gym
Team workouts
Take a break during the day to do your mind and body some good! RingCentral wellness programs offer virtual fitness classes like yoga, zumba & bootcamp. We also host an annual, global relay!
Mental Health Benefits
Our employees have access to 1:1 wellness coaching, Headspace, TaskHuman along with Listening & Healing sessions with other employees to foster a culture of understanding, belonging and inclusion.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
RingCentral makes a matching contribution of 50% of your first 6% deferred.
Company Equity
RingCentral offers stock options as a benefit that vest on a quarterly basis.
Employee Stock Purchase Plan
All FTE receive access to purchase company shares at a discounted price.
Performance Bonus
Match charitable contributions
We offer employee matching for charitable donations and through our Dollars for Doers program, RCause will donate $10/hr on behalf of any employee volunteering at the nonprofit of their choice.
Child Care & Parental Leave Benefits
Child Care Benefits
Supporting our working mothers, we’ve partnered with Milk Stork to deliver milk to their babies when traveling. We also send out gift boxes to all our new mothers and fathers!
Generous Parental Leave
Flexible Work Schedule
We're changing the way the world, works. We offer a flexible work schedule in a hybrid and work from anywhere environment.
Remote Work Program
RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
Return-to-work program post parental leave
Company sponsored family events
RingCentral sponsors family oriented events and activities.
Vacation & Time Off Benefits
Generous PTO
.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
RingCentral offers employees professional development opportunities.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our "SaaSy" women leadership ERG offers mentor and mentee programs for our employees to learn from each other, share lessons, experiences and foster new and inspiring work relationships at RingCentral
Online course subscriptions available

Additional Perks + Benefits

We care about taking care of our employees and offering them top tier perks and benefits to fit all of their needs -
offering a wide variety of perks that fit our pillars of wellness: physical, intellectual, emotional, social and financial

What makes our perks special is that they are constantly evolving and adapting to our growing teams - highlighting and celebrating what makes us unique.

More Jobs at RingCentral123 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Project Mgmt
new
Peninsula
Finance
new
Peninsula
Marketing
new
Peninsula
Marketing
new
Peninsula
Finance
new
San Francisco
Marketing
new
Peninsula
Design + UX
new
Peninsula
Internships
new
Peninsula
Internships
new
Peninsula
Internships
new
Peninsula
Marketing
new
Peninsula
Internships
new
San Francisco
Sales
new
San Francisco
Marketing
new
San Francisco
Product
new
San Francisco
Developer
new
Peninsula
Operations
new
Peninsula
Product
new
Peninsula
Product
new
Peninsula
Finance
new
Peninsula
Operations
new
Peninsula
Developer
new
Peninsula
Marketing
new
Peninsula
Project Mgmt
new
Peninsula
Project Mgmt
new
Peninsula
Finance
new
Peninsula
Internships
new
Peninsula
Marketing
new
Peninsula
Data + Analytics
new
San Francisco
Product
new
San Francisco
Marketing
new
San Francisco
Data + Analytics
new
San Francisco
Product
new
San Francisco
Data + Analytics
new
San Francisco
Marketing
new
Peninsula
Operations
new
Peninsula
Product
new
Peninsula
Product
new
Peninsula
Sales
new
San Francisco
Marketing
new
San Francisco
Marketing
new
Peninsula
Marketing
new
Peninsula
Data + Analytics
new
Peninsula
Internships
new
San Francisco
Marketing
new
San Francisco
Finance
new
San Francisco
Design + UX
new
San Francisco
Sales
new
San Francisco
Product
new
Peninsula
Sales
new
San Francisco
Operations
new
Peninsula
Sales
new
San Francisco
HR + Recruiting
new
San Francisco
HR + Recruiting
new
San Francisco
Marketing
new
San Francisco
Developer
new
Peninsula
Product
new
Peninsula
Design + UX
new
Peninsula
Marketing
new
Peninsula
Content
new
Peninsula
Operations
new
Peninsula
Finance
new
Peninsula
Finance
new
San Francisco
Developer
new
San Francisco
Marketing
new
San Francisco
Developer
new
Peninsula
Product
new
Peninsula
Sales
new
Peninsula
Developer
new
Peninsula
Data + Analytics
new
Peninsula
Finance
new
San Francisco
Project Mgmt
new
San Francisco
Marketing
new
San Francisco
Finance
new
San Francisco
Sales
new
San Francisco
HR + Recruiting
new
San Francisco
Operations
new
San Francisco
HR + Recruiting
new
San Francisco
Sales
new
San Francisco
Operations
new
San Francisco
Product
new
Peninsula
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView RingCentral's full profileSee more RingCentral jobs