At Segment, we strive to give customers the tools they need to collect, govern, synthesize and act on all the pieces of their customer data. We’ve built products such as Protocols, the Privacy portal, destination filtering, transformations, and more to help our customers collect and maintain good data in all their tools. We’ve recently joined forces with Twilio, the world’s leading cloud communication platform that enables businesses to engage customers across all channels, from text to Whatsapp to email and we’re partnering with them to build the customer engagement platform of the future.

We’re hiring a Senior Product Manager to lead our portfolio of core data quality and governance products, and build the next generation observability and control systems for our customers to seamlessly manage their customer data across Segment, Twilio, and beyond. You’ll be working with a talented team of engineers, designers, and more to bring your products to life.

Who We’re Looking For: 

• You are a strategic thinker with a strong product sense. You’re able to distill a lot different signals into a clear plan of action. 
• You are a strong communicator. From pitching our leadership team on what customers need to see from our products, to spec-ing a feature with a partner, you’re able to thoughtfully and clearly explain fundamental reasons behind your decisions. 
• You are comfortable working with cross-functional stakeholders and drive deep customer relationships.
• You can inspire and run a tight ship, organizing a robust stream of work into cohesive, incremental releases.
• You are not just comfortable with data, you have a passion for it.
• You have customer empathy and center them in your decisions.
• You thrive in and will grow a positive culture of inclusivity.

What you’ll get out of it:

• Unique opportunity to re-envision the core of our product experience for how customers. control and understand their data on the Segment platform.
• A welcoming and collaborative environment with people who love working on hard problems.
• The opportunity to grow into managing multiple adjacent product areas.
• A strong partnership with design, engineering, cross functional stakeholders, and our customers.
• By joining a company that is already the market leader in both Customer Data Platforms and Communication Platforms, you’ll help lead the digital transformation that empowers companies across the globe to create best-in-class customer engagement and experiences which create remarkable customer value and satisfaction.

Requirements:

• 4+ years of product management experience driving a product from inception to market & support.
• Experience creating product roadmap(s) from conception to launch, driving product vision, defining go-to-market strategy and leading design discussions.
• Knowledge of multiple functional areas, including product management, engineering, UX/UI, sales, customer support, finance or marketing. 
• Ability to achieve strategic goals and evolve product strategy based on research, data and industry trends in an innovative and fast-paced environment. Excellent problem-solving, organizational and analytical skills.
• Excellent written and oral communication skills.

Bonus points (Preferred qualifications):

• 2+ years of people management experience.
• Experience with developer-first platforms
• You are a Segment user and champion. You are familiar with our product and have seen it drive key business results and transformational change at companies. 
• Experience as an engineer, data analyst, or technical project manager