Before you read on, take a look around you. Chances are, pretty much everything you see has been shipped, often multiple times, in order to get there. E-commerce is exploding and with it, parcel shipping is becoming a meaningful factor in a business' ability to succeed. Creating a compelling shipping experience for customers is hard but necessary.

At Shippo, our goal is to level the playing field by providing businesses access to shipping tools and terms that would not be available to them otherwise. By lowering the barriers to shipping, businesses, marketplaces, and platforms are able to connect to multiple shipping carriers, get shipping rates, print labels, automate international documents, track shipments, and facilitate returns.

As the Senior Product Manager, Growth you will first create our growth strategy and then iterate on it as we drive new customer adoption through testing and continuous iteration. We are looking for a strategic problem-solver whose analytical skills and user-focused approach will make all the difference to making Shippo the partner of choice for e-commerce businesses. This role is highly collaborative in nature and the successful candidate will work closely with key partners and stakeholders to connect the dots between customer needs and company success.

If you love moving fast, driving impact, and solving tough problems, we’d like to meet you!

RESPONSIBILITIES

• Own and drive product-led growth initiatives by translating business goals, customer needs, and partner requests into a shared product vision and strategy.
• Partner with engineering, design, marketing, analytics, and others to ruthlessly prioritize and execute against a product roadmap that increases customer satisfaction and grows our business.
• Define key qualitative and quantitative metrics and use them to generate insights and make data-driven decisions.
• Conduct user research and testing to understand customer pain points and validate your assumptions.
• Build alignment across product teams, cross-functional partners and leadership team by clearly and accurately communicating data insights to guide decision making and measure success.

REQUIREMENTS

• 5+ years experience in technology companies, with 3+ years as a Product Manager
• Great product Intuition & customer empathy
• Master of communication, written & verbal - be comfortable communicating trade-offs to a diverse group of people
• Execution focus - do whatever it takes to keep the team moving forward
• Strong technical understanding and experience working directly with engineers and engineering management
• Hands-on and passionate, with a collaborative approach to success
• You're flexible, can deal with change, and ambiguity doesn’t faze you
• Experience with e-commerce, shipping, and SMB B2B applications is a plus

BENEFITS

• Benefits: medical, dental, vision (90% covered by the company, incl. dependents)
• Take-as-much-as-you-need vacation policy + flexible work hours
• Yearly conference, training & education budget to grow your skills and career
• Free lunch / drinks / snacks
• Fun team events outside of work hours
• Super awesome team that cares about Shippo's mission, product and their co-workers!