Senior Product Manager – Localization & Global Partners

| Peninsula

What if you could change the way the world communicates?

What if you had the freedom of a startup and the resources of a global enterprise?

You’d break new ground. Raise the bar for performance. And do career-defining work.

That’s exactly the kind of environment we’re building together at RingCentral.

RingCentral's cloud-based communications platform connects more than 2 million users around the world, in ways that bring people, ideas, companies and customers together.

The Innovation team is the engine that makes RingCentral go. From Engineering to UX/UI to CloudOps, this is the place where the biggest ideas in cloud communications are imagined, developed, and delivered. If there’s a better way to bring people together, RingCentral Innovation is finding it, iterating on it, and sharing it with the world.

We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!

RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.

Our Localization team works with cross-functional teams, from partners, business development, engineering, support, marketing, professional services and sales to build and deliver localized products in 16+ languages. In RingCentral’s fast-paced continuous release environment, Localization Team is responsible for driving simultaneous shipment of localized products, across product lines and brands. As the Localization Manager in Global & Partners Product team, you are the ultimate owner of the localized customer experience for our global products and services, as well as the person responsible for driving future localization development, and global customer adoption. In this role, you will work directly with stakeholders from inception to delivery of their localization projects, ensuring that requirements are understood and implemented correctly, and that high quality localized products are delivered on time and on budget.

Responsibilities:

  • Own the end to end process of Localization requests from internal stakeholders, based on Global roadmap commitments. 

  • Work with globally distributed Localization team to manage end-to-end localization works for multiple languages per release. 

  • Engage and build relationship with cross-functional teams and stakeholders including Product, Engineering, Marketing, Customer Support, Ops, QA etc.

  • Work with product and engineering teams across RingCentral to ensure localizability best practices are followed to mitigate downstream issues and reduce cost and time-to-market for localization

  • Work with vendors to ensure all assignments and requirements are understood, and deliveries are completed on time and met quality metrics.

  • Work with Product teams on localization scope and requirements. 

  • Work with Release Management and Engineering on localization process, milestones and release schedule.

  • Work with Engineering, vendors and QA to execute localization tasks and perform linguistic testing & bug fixing

  • Maintain and administer translation memory, terminology glossary, and style guides

  • Analyze localizability and localization workflow issues and provide optimal solutions

  • Review, prioritize, and track progress of issues that affect localized product content relevancy, quality, and functionality

Qualifications:

  • 5+ years of localization program management experience, preferably in SaaS or Enterprise software

  • Hands-on experience with web and software localization, CAT tools and common Translation Management System.

  • Excellence communication and analytical skills

  • Ability to lead cross-functionally, and work with minimal supervision

  • Culturally sensitive and ability to work well with globally distributed teams

  • Ability to thrive in startup environment. We want candidates with that entrepreneurial spark!

Nice-to-Have:

  • BA/BS in technical discipline or equivalent experience

  • Knowledge of SDLC, waterfall & agile methodologies

  • Knowledge and fluency in at least one non-English language or international experience is a big plus

  • Wicked smart and have a strong bias for action and results

  • Knowledge of cloud voice, video, and messaging communication products

  • User-focused problem solver with ability to translate user feedback and usage data into requirements

Benefits and Amenities:

  • Centrally located in Belmont, CA (close to highways 101, 280, and 92)

  • Comprehensive medical, dental, and vision

  • Flexible PTO

  • 401K match and ESPP

  • Complimentary organic breakfast and lunch daily, and fully stocked break rooms

  • On-site gym with free yoga and boot-camp classes

About RingCentral

RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.

RingCentral is headquartered in Belmont, California and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • SalesforceCRM
    • MarketoLead Gen

Location

Our Belmont office is our global headquarters and largest US office. We're nestled in the hills of Silicon Valley with San Fransisco at your doorstep.

An Insider's view of RingCentral

What are some social events your company does?

Outside of holiday festivities, the biggest program is RingCentral Spirit Week in October. Events are planned for everyday of the week and include interactive webinars, global relay runs, philanthropic giving as well as plain ol' fashion fun. We always has a lot of pride, but this week in particular the orange and blue really shine through!

Allyson

Employee Programs, Manager

What projects are you most excited about?

The diversity initiatives I'm most excited about is a values-based interview for prospective folks. Enabling diverse candidates means having diverse interview panels that reflect the company. These will help candidates and hiring managers ensure that there's a values alignment, which is much more prudent than a "culture fit."

Jedd

Diversity Associate

What’s the vibe like in the office?

Working on my team is really fun! It’s very supportive, we help each other out as much as possible. I was able to work on something, have it built, and use it every day - that’s what I like about it here.

Berto

UX/UI Designer

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

In addition, we offer flexible PTO to keep our employees well balanced while maintaining productivity. Along with our employee stock purchase plans (ESPP) and stock options, RingCentral offers competing health, vision, dental and pet benefits to keep you at your best.

Culture
Volunteer in local community
Through our CSR program, RCause, we take pride in our commitment to inclusivity, sustainability, and giving back to our communities. We offer employee matching and Volunteer Time Off.
Partners with Nonprofits
At RingCentral, we partner with nonprofits that drive impact towards environmental sustainability, social impact and responsible governance.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Our dedicated Learning & Development initiatives include Unconscious Bias AND Diversity & Inclusion training which are core to our mission in fostering, educating, and building our inclusive workforce
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
From Black Lives Matter, Women leaders, Pride, Hispanic heritage, Mothers and more, these employee-led ERG’s are a special part of our culture that we take pride in supporting and growing.
Hiring Practices that Promote Diversity
Our active hiring practices don’t discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital or veteran status.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
RingCentral employees can contribute up to $5000 annually for Dependent Care FSA and up to $2750 for Health Care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy can cover up to 50% of out of pocket expenses.
Wellness Programs
Our wellness programs include fitness and yoga classes, meditation and nutrition sessions and more, to keep all our employees feeling their best!
Onsite Gym
Team workouts
RingCentral team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Mental Health Benefits
Mental health is very important to us, that’s why we have partnered with Headspace, offer counseling options, and conduct frequent virtual yoga and meditation sessions to support our employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
RingCentral makes a matching contribution of 50% of your first 6% deferred.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
We offer employee matching for charitable donations and through our Dollars for Doers program, RCause will donate $10/hr on behalf of any employee volunteering at the nonprofit of their choice.
Child Care & Parental Leave Benefits
Child Care Benefits
Supporting our working mothers, we’ve partnered with Milk Stork to deliver milk to their babies when traveling. We also send out gift boxes to all our new mothers and fathers!
Generous Parental Leave
Remote Work Program
Company sponsored family events
RingCentral sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
RingCentral offers employees professional development opportunities.
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

Our people are really what make RingCentral an amazing place to work. We care about taking care of our employees and offering them top tier perks and benefits to fit all of their needs.

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