Senior Product Manager, Merchant Integrations at Affirm

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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

You’ll be a passionate voice for the merchant, and you’ll bring that perspective to the entire product organization (and beyond). You’ll live and breathe metrics, A/B tests, and experimentation, but you’ll also have the intuition and courage to know how to move ahead when numbers don’t tell the whole story. Most importantly, you’ll bring deep empathy, balanced with a laser focus on delivering the best-in-class features to serve our merchant’s needs.

As a Senior PM at Affirm, you’ll own the product vision for how merchants start their journey with Affirm. You’ll create and deliver on the end-to-end roadmap from ideation all the way to post-launch assessment and iteration. And you’ll do all of this by striking the perfect balance between business goals, customer needs, and technical requirements while working with a dizzying number of cross-functional partners to make great things happen.

You’ll be a Jack- or Jill-of-all-trades and a master of one: making the most impactful new merchant integration features and experiences come to life, on-time and with quality.

What you'll do

  • Understand Affirm users at a deep level -- what’s important to them, what drives their decision-making, why they love Affirm, and what they wish would be better
  • Create the experiences that make it seamless for consumers to find their own answers and make the changes they need, without ever having to reach out to support
  • Design, implement, and constantly improve the platform that allows Affirm to answer all inbound questions and requests from users
  • Be a thought leader in the company to influence the servicing and support experience for all new products we launch 
  • Be an expert on trends in everything from consumer credit and payments to shopping and e-commerce, and use that knowledge to shape the Customer Care team roadmap
  • Dig into all aspects of Affirm’s customer care process -- including our entire customer engagement platform -- to create the strategy for how to scale our servicing process and tools for the next $50 billion in loan originations
  • Build seamless user workflows for high-touch or complex agent processes 
  • Define new products and features with specs, wireframes, and product flows
  • Collaborate across functions – including engineering, design, operations, legal, compliance, and product – to successfully launch and scale Affirm’s products
  • Define key metrics for success and analyze the user impact of product features with airtight A/B tests and 2nd order insights

What we look for

  • Passion and drive to change consumer finance for the better
  • Strong written and verbal communication skills with a talent for precise articulations of customer problems
  • Experience managing technical software products from kick-off to post-launch
  • A get-things-done attitude to make your product and team successful whether that means writing a QA plan or investigating the root cause of a customer support ticket
  • The ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans
  • An obsession for getting the details right, but also knowing how to ship on time
  • A drive to question assumptions and validate hypotheses
  • Familiarity with SQL and Excel for product analysis
Location
 
We’re excited to announce that Affirm is now a remote-first company! This role can be located anywhere in the U.S. Remote based employees may occasionally travel to an Affirm office for meetings or team building events. Our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.
 
#LI-Remote
Check out our remote-first approach to learn more about the new ways we work.
 
If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Affirm's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.
 
At Affirm, "People Come First" is a core value and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2019 D&I report.
 
We also believe “It’s On Us” to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
 
We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable federal, state and local laws, including the San Francisco Fair Chance Ordinance. By clicking "Submit Application," I acknowledge that I have read the Affirm Employment Privacy Policy, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
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Technology we use

  • Engineering
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages

Location

Affirm's office is located in San Francisco's Financial District with close access to great coffee, restaurants, and bars.

What are Affirm Perks + Benefits

Affirm Benefits Overview

We’re excited to announce that Affirm is now a remote-first company! The majority of our roles can be accomplished anywhere in the U.S. and Canada (with the exception of Quebec). While most Affirmers will have the option to choose a remote-first accommodation, our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.

For this new way of working, we’re thrilled to introduce a dynamic and competitive compensation model and total rewards package that complements our remote-first work style. Affirm’s 2021 benefits will allow flexibility for Affirmers to customize their experience by selecting benefits based on their individual needs and preferences to be successful from almost anywhere -- continuing to lean into our value of “People Come First”.

Culture
Volunteer in local community
Partners with Nonprofits
Affirm Cares is a 501(C)3 employee foundation dedicated to supporting nonprofit causes in our communities.
Friends outside of work
Eat lunch together
Intracompany committees
Our Diversity and Inclusion Council is comprised of Affirmers from across all organizations and levels working together to build towards a more diverse and inclusive workforce.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Affirm supports paid parental leave for periods of disability and for baby bonding.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Affirm provides leaves of absences for eligible employees under the federal Family and Medical Leave Act (FMLA) and California Family Rights Act (CFRA).
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

Additional Perks + Benefits

Check out Affirm's 2020 DEI Report here: http://bit.ly/affirmdei2020

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