Senior Product Manager, Support Experience
Chime is the largest and fastest-growing player in the challenger-banking space, providing mobile and online banking technology in the U.S. on behalf of partner banks and facilitating over 10M accounts with no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer access to an award-winning bank account that doesn’t charge a ton of traditional bank fees, can give members early access to their paychecks, and enables members to grow their savings automatically. And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone.
We have one of the most experienced management teams in Fintech and have raised over $800M in funding from DST, General Atlantic, Iconiq, Coatue, Dragoneer, Menlo, Access, Forerunner, and others. If you’re looking to join a fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you.
About the Role
People have a strong, emotional connection to their money. They entrust us with it, and when something goes wrong, they expect a full and fast resolution. At Chime, we’ve built a truly impressive member services operation that spans thousands of users across multiple countries. That’s where you come in.
We’re looking for a product manager to lead our support agent products. This team is responsible for developing and deploying sophisticated, beautifully designed, and effective products that enable our member services teams to be operationally excellent and deliver exceptional service to our members.
You want to work on real problems that affect real people. You’re curious and relentless in pursuit of operational efficiency and outstanding member experiences. You have deep empathy but can effectively prioritize with limited resources. You have a growth mindset and want to be challenged. You have a high bar and want to be a difference-maker in the organization. You’ll bring a sense of urgency that matches the incredible opportunity we have ahead of us.
Responsibilities
- Identify, prioritize, and experimentally improve the tools and products used by our Chime agents to solve problems quickly and provide a delightful user experience
- Define the product strategy and roadmap for products that will power our growing agent user base
- Determine KPIs and deliver measurable impact every month
- Partner with engineering, design, QA, and analytics teams to define, build, and iterate on new tools
Requirements
- 5+ years experience as a product manager
- Proven ability to ship high-impact products quickly, not just small features
- An owner’s mindset - you don’t shy away from the hard stuff
- Experience at a fast-growing startup in a cross-functional environment
- Customer obsession - for our members, for our agents, and for your fellow Chimers
- Passion for our mission: helping members lead healthy financial lives
- Strong collaboration in team environments but able to act quickly as the decision-maker
- Strong analytical skills, competence in SQL, and experience with tools for doing data analysis
- Prior fintech experience a plus
What we offer
- Competitive salary based on experience, medical and dental benefits, as well as a 401k match
- Free snacks and drinks, plus weekly catered lunches.
- Flexible vacation policy.
- Monthly happy hours and company events.
- A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service.
We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.