Senior Product Manager

| San Francisco
Sorry, this job was removed at 7:20 a.m. (PST) on Thursday, June 25, 2020
Find out who's hiring in San Francisco.
See all Product jobs in San Francisco
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

About Us

Our dedicated team and awesome technology are disrupting the customer support space. Our SaaS platform replaces all of the convoluted systems, lines, and contact numbers of standard customer support with a stunningly simple SDK and Smart Actions – fingerprint, verification, real-time sharing (videos, photos, and screenshots) and effortless in-app texting - plus all data is encrypted, keeping customer data secure. We take the frustration out of customer support and in turn, provide a sleek, secure, and modern smartphone-era experience. Join our team as we revolutionize the customer experience!

Opportunity

UJET is seeking a Senior Product Manager to drive the direction of our products and services by collaborating closely with Customer Service Managers, UX Designers, Engineers, Data Science team, QA and other Product Managers. The Sr. Product Manager will play an integral role in building the product vision with our customer’s needs in mind. This role will have critical responsibilities in defining, managing and shipping high-quality new products and features with industry best user experience. The Product Team works closely with diverse, cross-functional teams and is exposed to product applications for a variety of market verticals.

Responsibilities

  • Evolve feature concepts into detailed product requirements and specifications, through in depth product ideation, market research, feature evaluation, use case and target audience definition, goal and scope definition
  • Work closely with stakeholders, user experience, engineering leads and other product managers to refine project scope, requirement details and prepare cross functional team to new projects
  • Manage requirements and collaborating with design, engineering, quality assurance and go-to-market teams to ship new features, enhancements, and products
  • Manage multiple projects from concept to release; ensuring product requirements are well defined and understood by the entire project team, holding scrum meetings and ensuring the project fulfills defined specifications and goals.
  • Study and evaluate assigned area of UJET’s product features, from actual use by primary user groups, prospect and customer feedback, and working with Customer Service to recommending new features or enhancements
  • Compile, analyze, and interpret quantitative and qualitative customer feedback and market research data, evaluating product fit, proposing and defining new feature enhancements
  • Extract problem definitions, models, and constraints to help UJET build better products while dealing with ambiguous problems, limited resources and timelines 
  • Present and review new features within company, with Marketing and Sales teams and customers
  • Create and update product documentation ranging from data dictionary, product overviews, to detailed user guides
  • Perform post launch feature user testing with end users and compile responses into a summary report highlighting areas of success and more importantly improvement opportunities


Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, catered lunches Monday through Thursday, monthly game nights, and more!

UJET is an Equal Opportunity Employer

Read Full Job Description
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

201 3rd St, San Francisco, CA 94105

Similar Jobs

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about ujet.cxFind similar jobs