Senior Product Manager at Khoros

| San Francisco
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At Khoros, our passion is to help the world's bestbrands create customers for life. We build products we're proud of, and we'repassionate about customer success. As a Senior ProductManager for our Community platform, you'll have the ability to deliverinnovative solutions used by millions of people every day, working hand-in-handwith companies like GM, Sprint, Visa, USAA, and HP.

The Senior ProductManager will interface with customers, customer-facing roles at Khoros,user experience designers, and end users to understand, develop, and prioritizeproduct needs and requirements. He or she will collaborate with productmarketing resources (and potentially with business partners) on competitiveanalyses, go-to-market strategies, planning, and execution. He or she willdevelop key product strategies and participate with agile scrum teams writingand prioritizing user stories based on the needs of our customers, partners,and other product teams working across the product portfolio. One of the mostimportant aspects of the job is to develop and drive priorities for our featuredevelopment based on business value to the marketplace and revenue for Khoros.This includes improving customer retention, increasing the profitability ofexisting products, and developing new and innovative products for the company.You will help define products based on existing ideas, and you'll help developnew ideas based on your industry experience and your contact with the market.You must possess a unique blend of business and technical savvy; a big-picturevision, and the drive to make that vision a reality.


Consult with internal andexternal customers and partners to identify revenue potential, business needsand requirements for the product features and user stories

Manage the Product Backlogand work with stakeholders to lead product discovery and design, help identifyand describe requirements, and align the team's backlog to the longer term roadmap

Engage in bug triaging,product planning, visioning, road mapping, and release planning

Manage customers andpartners, users and other stakeholders to clarify and document scope,requirements, and deliverables for suggestions coming into the backlog

Work with Architects andEngineers to develop the long term technical strategy

Collaborate with deliveryteam and Scrum Master to perform release and sprint planning, execution,retrospectives and present at sprint reviews

Effectively present productideas, strategies, designs, and go-to-market plans to small and large groupsand to senior executives

Contribute to cost/benefitand ROI analyses for product planning with other product owners and managementstakeholders

Contribute to documentationfor release notes, training manuals, and other departmental administration

Perform demonstrations of theproduct for customers, sales staff, and internal team members


At least 3 years in a productmanagement or business analyst role delivering successful, profitable consumeroriented web products. SaaS experience is required

Entrepreneurial and creative,with excellent ability to help define and understand what drives anapplications strategy, as well as an understanding of how thriving onlinecommunities work

Proven ability to partnerwith developers to deliver releases to the market in a timely, agile manner.Team player with a track record of building strong, cross functional workingrelationships and focused on team performance, rather than individual success

Technical aptitude andexposure to modern web application design, architecture, distributed systems,and devops with massive scale & data volumes

Empathic; a passion for thecustomer and exceptional user experience

Experience working withsocial media, including social media management systems, social marketingprograms is a plus

Able to truly embrace andembody the Khoros Values: We earn trust through our actions and attitudes, Wewin and grow as one team, and We listen, learn, and lead to help our customerssucceed.

BS/BA or higher, preferablyin a design and/or technical discipline or with extensive exposure to technicalcurricula. Successful candidates are likely to have a degree in business, userexperience design, computer science, or a related discipline

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases


THE PIER. There's no better work location in all of the Bay Area.

An Insider's view of Khoros

What are some social events your company does?

Khoros embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences, (mixology contests, candle making, mindfulness classes) quarterly volunteer opportunities and partnerships with local non-profits.

Laura Whitefield

Senior Executive Assistant & Cultural Specialist

How does the company support your career growth?

After trying on quite a few different roles, I feel so fortunate to have found the perfect one for me. My managers have always been so helpful in making sure to elevate and help me prep for the right opportunities to provide value for the company and help me transition into a role that I love.

Sidney Gomez

Sales Engineer

How has your career grown since starting at the company?

I've had multiple opportunities to learn and grow at Khoros. I began as a Recruiter and was promoted to Recruiting Lead within a year. Having worked in recruiting a while, earlier this year, I was interested in a career shift and was supported through a transition into Sales Engineering. My career has grown exponentially since being at Khoros.

Kristine Lim

Associate Sales Engineer

What are Khoros Perks + Benefits

Khoros Benefits Overview

Khoros offers a competitive benefits plan that empowers employees to make decisions that best benefit themselves and their families. By incorporating exceptional benefits with office-specific perks and a work-life balance, Khoros delivers an exceptional employee experience for its global team.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Monday, Thursday with light breakfast items and snacks available every day.
Happy Hours
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
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